Academic Coach - TRiO Student Support Services - INTERNAL POSTING

Central Carolina Community College•Sanford, NC

49d

About The Position

At Central Carolina Community College, we create transformative lifelong learning opportunities! We expect all employees to find ways to remove barriers to student success and provide all students a pathway to achievable dreams. Our employees are charged to recognize the challenges we face and to respond to them with empathy, understanding, and a willingness to help. The Student Support Services Academic Coach provides programmatic and direct student support for the Student Support Services program which operates in Chatham, Harnett, and Lee Counties. This position may have occasional travel between campuses and for training. Occasional after hours may be required. This is an internal posting open to all CCCC employees (full-time, part-time and adjunct).

Requirements

Bachelor's Degree required in Education, Counseling, Humanities, or related field.
Knowledge of collegiate procedures and best practices for promoting retention, academic success, and graduation of college students
Ability to effectively plan and implement program activities and services
Ability to assist students with course selection, financial aid, achieving academic success, preparing for university transfer, and career readiness
Strong interpersonal and communication skills
Demonstrated ability to build rapport with first-generation, low-income students and/or students with disabilities and willingness to advocate on their behalf within the college community
Ability to work as an effective part of a team
Ability to make effective presentations to a variety of audiences
Ability to handle multiple tasks simultaneously and meet deadlines
Ability to utilize technology effectively
Experience fostering and maintaining positive and collaborative relationships with other on-campus departments and staff
Strong work ethic, trustworthiness, and effective communication skills to enable productive and effective work in an unsupervised environment
Understanding and respect for the diverse backgrounds of students, staff, and college community.

Nice To Haves

Experience working in a community college
Familiarity with undergraduate programs and careers
Knowledge of and experience specifically with TRiO or SSS services, objectives, and regulations
Strong organizational skills
Experience with Blumen or Datatel as data management systems
Personal experience overcoming academic, cultural, financial, or other obstacles similar to those faced by low-income or first-generation students or students with disabilities participating in the Student Support Services program
Two years of experience teaching, tutoring, or advising low-income, first-generation students and/or students with disabilities, preferably at the college level.

Responsibilities

Assist with student recruitment, review of application, interviews, and enrollment process
Accompany and supervise students on cultural enrichment trips (including overnight trips)
Coordinate administration of NCDAP test for all new students immediately after entry and review academic history, college transcript (if available), and current course load prior to each participant's initial meeting with staff
Develop a College Success Plan (CSP) with each new participant, including a checklist of recommended services and a timeline for completion and share CSPs with other SSS staff for review and action
Monitor early alerts for all participants, as well as SSS attendance reports and notes for Supplemental Instruction, tutoring, workshops, and meetings with staff, intervening as necessary and providing positive reinforcement when possible
Assist students in communicating effectively with faculty, encouraging the to self-advocate and contacting faculty directly as needed
Act as referral source for tutoring and personal counseling needs
Assist participants with course selection and registration prior to the beginning of each semester
Ensure that all students meet with a member of the SSS staff and/or are served at least three times per semester, and that CSPs are updated each semester
Assist in development and maintenance of active social media accounts and updating of program website
Document all contacts and services electronically and in student files, maintaining confidentiality of student data
Meet weekly with other SSS staff to discuss achievements and concerns of the program and individual students, and implement program modifications for improvement, if necessary
Report monthly to Director of Student Support Services
Assist in recruitment and hiring of Supplemental Instruction Leaders and tutors, coordinate all instructional and tutoring sessions, and monitor student participation and performance
Facilitate workshops for students focused on academic skill-building
Plan and implement visits to 4-year colleges and universities to expose participants to transfer opportunities and inform them of requirements and procedures of the college transfer process
Assist Director of Student Support Services with administration of SSS supplemental grant aid program
Assist in planning of annual Graduation Banquet for program graduates and their families
Contribute to program newsletter and informal and formal reports of program outcomes
Collaborate with college administrators, faculty, and staff to promote retention, graduation, and 4-year transfer of all Student Support Services - STEM & Health Sciences participants, including possibly serving on Academic Advising, Academic Policy, Financial Aid, Scholarship, or Student Engagement and Learning committees
Engage with other TRiO staff members to provide formative assessment and continuous improvement of program delivery
Attends meetings, conferences and seminars (State, Local and National including overnight stays) related to programs mission and goals (up to 20 days annually)
Travel to service clients at Harnett Campus and Chatham Campus is required weekly
Complete the annual five-hour staff development requirement
Follow and support College activities, policies, and procedure
Serve on College committees as assigned
Perform other duties as assigned
Recognizing and respecting the variety of experiences and contributions represented by all of our students, employees, and community, the Academic Coach - TRiO Student Support Services I will encourage a learning environment where everyone is supported and valued for their unique perspectives and experiences and will foster and promote the participation of all members of our diverse communities.