Academic Advisor

Sonoran University of Health Sciences • Tempe, AZ

58d • Hybrid

About The Position

The Academic Advisor provides academic advising to students for all institutional degree programs. This position is a key contributor to increasing student retention and graduation by supporting Sonoran students in degree completion. This dynamic individual will work directly with the other Academic Advisors under the leadership of the University Registrar in the areas of: special schedule advising; maintaining advising records and Student Information System (SIS) data integrity; building personalized relationships with both online and on-ground students, communicate with students regarding academic policies, and their academic progress; ensure the completeness, accuracy and security of student transcripts and pertinent records in compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA).

Requirements

• Preferred experience: 1 year as an academic advisor or 2+ years as a student services provider in a college-level setting
• 1-2 years - demonstrated ability to manage multiple priorities with strong organizational, communication, and problem-solving skills in an academic or student-facing setting
• 1 year - experience assisting individuals in stressful situations, with a focus on de-escalation, empathy, and appropriate referrals
• 1 year - experience working with diverse populations in a professional setting, both in-person and remotely
• 1 year - experience handling confidential information in accordance with FERPA or other privacy guidelines
• 1 year - demonstrated ability to research and apply best practices or procedural guidelines
• 1-2 years - proficiency using Microsoft Office (Word, Excel, Outlook) and comfort navigating databases or student information systems
• Demonstrated adaptability to changing processes and ability to learn new technologies quickly
• Bachelor's degree in field related to area of assignment.
• or any combination of education, training, and experience that provides the required knowledge and abilities

Nice To Haves

• Master's degree in field related to area of assignment.

Responsibilities

• Serve as the primary guide to both online and ground students to ensure that students stay on track to meet their educational goals and assist students in understanding and completing degree requirements.
• Provide one-on-one advising to students on alternative tracks, checking for pre-requisites and ensuring proper registration in required classes for their Program of Study (POS).
• Closely monitor students to proactively identify at-risk scenarios and offer comprehensive outreach to develop, implement, measure and improve academic success strategies.
• Skilled at connecting and building rapport with students from diverse backgrounds
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Maintain documentation for student files including electronic records to support academic progression and advisement for student success.
• Responsible for a thorough understanding of the college curriculum and progression in the various POS tracks; maintaining college and academic policies, protocol, standards and procedures to maintain SIS data integrity.
• Responsible for maintaining program information and providing directions to students interested or participating in the joint degree programs (PIHMA and MPH).
• Empower students to maintain effective connections to the College and its online community of learners.
• Provide one on one assistance to online or ground students in navigating and using the LMS system.
• Help with Registrar's Office phone queue and general inquiries, as needed.
• Follows department operating procedures, actively participates in collaborative environments, works cross-departmentally and out of normal scope of practice when needs arise
• Actively engage in professional growth activities and events to advance inclusive excellence by being a lifelong learner and innovator.
• Possesses a growth mindset with a willingness to embrace innovative techniques and inclusive excellence practices; fosters a sense of belonging and establishes a welcoming environment for all individuals.
• Perform additional duties as assigned.

Benefits

• Qualifying employees enjoy comprehensive medical, dental, and vision plans, vacation time, 12 paid holidays, a 401(k) plan with a discretionary match, and employer-sponsored life, AD&D, and long-term disability coverage.
• Every team member benefits from paid sick time, and exclusive perks like free office visits at our Medical Center and Neil Riordan Center, plus discounts at the largest medicinary in the Southwest - with shipping available!
• Enjoy a delicious meal our onsite café, or unwind in our fully equipped employee breakroom with a full kitchen, coffee, and new snacks every month.
• Prioritize your wellness with free personalized nutritional care, a yoga studio, a fitness center, and covered parking.
• Explore a wealth of knowledge in our library, rock your Sonoran pride on Casual Wednesdays, and be celebrated through our annual Employee Appreciation Day.
• Want more? Access exclusive deals on attractions, shows, shopping, and more through Tickets At Work and LifeMart.
• With a flexible hybrid work environment and an inspiring culture, Sonoran University is where passion and purpose meet to create a workplace like no other!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services