Academic Advisor and Success Coach - College of Integrated Studies

University of Wisconsin Stout•Janesville, WI

1d•Onsite

About The Position

The Academic Advisor and Student Success Coach provides comprehensive, developmental advising and holistic success coaching to support students from enrollment through graduation. This position empowers students to make informed academic, personal, and career decisions while promoting persistence, retention, and timely degree completion. The Advisor/Coach delivers proactive outreach, individualized action planning, and structured interventions for students, including those who are undecided, on probation, or identified through early alert systems. The role requires expertise in admissions, financial aid, accessibility services, enrollment processes, transfer pathways, and academic policies. This position collaborates across campus departments to ensure coordinated, equitable, and student-centered services.

Requirements

Bachelor’s degree
Demonstrated ability to build effective relationships with inclusive student populations
Spanish language proficiency
Student-centered, solution-focused orientation

Nice To Haves

Master’s degree in higher education, counseling, social work, or related field
Experience in academic advising, coaching, teaching, or student support services
Experience working with at-risk or probationary students
Familiarity with student information systems (PeopleSoft, Navigate, Stellic)
Strong analytical, written, and verbal communication skills
Ability to work independently and collaboratively in a team environment

Responsibilities

Provide holistic academic, career, and transfer advising to new, continuing, and prospective students.
Guide students in course selection, degree requirements, placement interpretation, and academic policy navigation.
Assist undecided students in clarifying academic and career goals using strengths, interests, and values assessments.
Support transfer planning, including understanding transfer institutions, articulation agreements, and admissions requirements.
Maintain accurate advising documentation in institutional systems (e.g., Navigate, PeopleSoft, Stellic, Slate).
Ensure compliance with FERPA and institutional policies while maintaining detailed and timely student records.
Provide individualized success coaching focused on goal setting, time management, study strategies, resilience, and academic skill development.
Develop structured success plans for students on probation, at risk of attrition, or identified through early alert/progress report systems.
Conduct proactive outreach to students at key academic milestones (pre-registration, midterm, probation review, etc.).
Monitor student progress and follow up consistently to reinforce accountability and persistence.
Collaborate with faculty and staff to coordinate interventions and referrals to tutoring, accessibility services, financial aid, mental health resources, and other support services.
Analyze advising and retention data to inform outreach strategies and continuous improvement efforts.
Manage rosters and advising assignments for SOAR (Student orientation and registration).
Participate in orientation, registration, and welcome programming for new students.
Support recruitment and retention initiatives through campus events, visits, outreach, and follow-up with non-registered students.
Promote timely registration and academic progress through targeted communication campaigns.
Serve in advisor rotation within the Solution Center/One-Stop model.
Cross-train in admissions, financial aid, and student financial services to provide integrated student support.
Contribute to advisor training and the development of advising best practices.
Participate in campus-wide advising initiatives and provide input to leadership on student success programming.
Complete reporting, assessment, and special projects as assigned.
Engage in ongoing professional development related to advising theory, coaching practices, equity-minded support, and student success research.
Serve on campus committees as assigned.
Other duties/projects as assigned by the Director of Enrollment and Student Affairs and the Academic Advising Manager.
Proactively engages students as needed.
Receives, processes, and responds to academic inquiries according to established policies and procedures.
Maintains expertise with advised curriculum and may assist in developing and recommending exceptions for policy and curriculum.
Maintains confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies.
Implements academic advising events such as workshops, panel discussions, and guest speakers.
Participates in the campus-wide advising community providing input to leadership regarding the development of advising, recruitment, and co/curricular programs offered by the school/college.
Serves as a main point of contact for students and provides information about educational options and academic requirements; assists with identifying and assessing interests, skills, and values to match appropriate field of study/career options, and refers students to appropriate institutional resources.