Absence Management Specialist

Cleveland Clinic

9d•Hybrid

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Absence Management Specialist is responsible for managing cases relating to leaves of absence from initial request to return to work. You will manage inquiries, requests, and cases to closure, while appropriately escalating complex cases. This role provides the opportunity to make a meaningful impact in the lives of our caregivers, experiencing important life events like medical leave and family emergencies. You’ll help ensure they get the time, resources, and guidance they need, while keeping everything organized and compliant behind the scenes. This position provides many opportunities to grow and help build expertise in HR compliance, benefits and can potentially lead you into HR leadership in the future. A caregiver in this position remote days with a Northeast Ohio homebase works from 8:30 a.m. – 5:00 p.m. External hires will be expected to be on-site on day one.

Requirements

Three years of experience in Human Resource or Leave of Absence Administration OR four years of experience and a High School Diploma/GED or equivalent
Proficient in Microsoft applications including Windows and Microsoft Office
Customer service experience
Understand and interpret company polices and complex state and federal leave laws

Nice To Haves

Bachelor's degree in human resources field
Call Center or customer-facing HR experience
Project Management experience

Responsibilities

Review caregiver eligibility for FMLA, short-term disability and medical leave.
Send required eligibility and designation notices and ensure compliance with internal and external policies and regulations.
Review medical documentation and work with nurse case manager to approve appropriate pay and job protection benefits.
Communicate with managers and Human Resources regarding return-to-work dates, exhaustion of benefits, eligibility requirements and accommodation requests.
Communicate and explain determinations and leave requirements to caregivers.
Create leave cases in HRIS, timekeeping and payroll systems and schedule payment for caregivers on unpaid and paid leaves of absence.
Troubleshoot pay issues and coordinate with payroll to resolve issues and comply with payroll processing deadlines.
Serve as point of contact for leaving inquiries and questions and advise employees and managers on the organization's leave programs, including maternity or parental leave, medical or disability leave, military leave, or unpaid leave.
Serve as escalation point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions, resolve issues, and respond to inquiries related to specific area of focus (e.g., Benefits, Absence).
Refer complex cases requiring interpretation to appropriate COE (center of excellence) if additional research or expertise is required.
Provide program input and recommendations to COE Leaders.
Completes required regulatory and compliance reporting.
Responsible for managing the life cycle of a leave case from request to return to work.
Run bi-weekly audit to ensure Semi-Monthly caregivers on leave are not overpaid.
Make entries in Workday to stop auto pay for Semi-Monthly caregivers.
Utilize Excel to perform Payroll audit for Caregivers on leave and work closely with Payroll to ensure leave of absence pay is correct and caregivers return to work on time.
Works with Payroll on pay corrections needed during Payroll run.
Coordinate and track overpayments with Semi-Monthly caregivers and follow up throughout the life cycle of the overpayment to ensure the amount is paid back in full.
Assist caregivers on worker’s compensation with buying back their PTO when they have been approved for worker’s compensation payments.
Research and respond to questions related to Paid Time Off (PTO)