Absence Management Processor

7-Eleven, Inc.•Enon, OH

63d•$20 - $22

About The Position

The Absence Management Processor is responsible for administering and processing employee Time Off and Leave requests, supporting documentation, and related compliance activities within the Absence Management Department. This role serves as a critical point of contact for employees, managers, and HR partners regarding procedures, documentation requirements, and coordination of the Company's Time Off polices and Leave policies. The Absence Management Processor ensures accurate processing of all absence-related transactions while maintaining confidentiality of sensitive employee information and supporting organizational attendance goals.

Requirements

Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
Strong attention to detail and accuracy in data entry and documentation review
Excellent organizational skills with ability to manage multiple priorities simultaneously
Effective written and verbal communication skills for interacting with employees at all levels
Ability to maintain strict confidentiality when handling sensitive employee information
Strong problem-solving skills to address complex absence scenarios
Time management skills to meet processing deadlines and service level agreements
Customer service orientation with ability to handle sensitive situations with empathy
Adaptability to changing policies, procedures, and regulatory requirements

Nice To Haves

Experience with Workday is a plus

Responsibilities

Process employee return to work or extended leaves in accordance with company policies and applicable regulations
Manage and initiate extended absence reviews and obtain applicable approvals
Maintain accurate records of employee communications in Workday
Communicate with employees and managers regarding absence status, documentation requirements, and return-to-work procedures
Ensure the company leave of absence vendor is administering company leaves accurately and information is accurately reflected in the Company's HR system
Respond to employee inquiries regarding Time Off and Leave policies, procedures, and eligibility requirements
Investigate and properly administer employee concerns addressing Time Off and Leave policies
Support compliance with federal, state, and local leave laws including FMLA, ADA, and other applicable regulations
Participate in process improvement initiatives to enhance absence management procedures and systems
Maintain confidentiality of sensitive employee medical information and personal data
Complete special projects and other duties as assigned by management