A/R Specialist - NE Region

Century Mechanical Holdings LLC • Toms River, NJ

1d

About The Position

We are looking for a highly organized, detail-oriented Billing Specialist to manage the invoicing, accounts receivable, and payroll timecard approval process. This role also provides cross-functional support for dispatching, customer service, and permit coordination, helping ensure operational and administrative processes run smoothly.
The ideal candidate is experienced in HVAC or construction billing, works well across departments, and thrives in a fast-paced, team-oriented environment.
The essential functions include, but are not limited to the following:

Requirements

• 2+ years of experience in HVAC or service-based operations (coordination, scheduling, or admin)
• Familiarity with timecard review/payroll, invoicing, or A/R functions
• Excellent organizational and communication skills
• Strong multitasking ability with attention to detail
• Comfortable using CRM systems and working with field technicians

Nice To Haves

• Customer service experience is a strong plus

Responsibilities

• Prepare and send accurate invoices for service, maintenance, and installation jobs using FieldEdge.
• Process payments, track outstanding invoices, and follow up with customers as needed.
• Apply payments, issue credits, and reconcile A/R accounts in the accounting system.
• Work closely with service and install teams to verify job completion, pricing, and materials used.
• Generate and maintain A/R aging reports and coordinate with leadership on collections.
• Review and approve technician and administrative timecards for payroll processing.
• Verify hours, job coding, and overtime in coordination with the operations team.
• Support payroll submissions and reporting to accounting or HR as needed.
• Provide dispatch support during busy periods or staff absences.
• Assign jobs to technicians based on availability, skills, and job priority.
• Monitor technician routes and schedules using dispatch software.
• Communicate job changes or updates with technicians and customers as needed.
• Submit permit applications for applicable installation or repair work.
• Track permit status and follow up with municipalities to ensure timely processing.
• Coordinate inspections and maintain documentation for compliance.
• Assist with incoming calls and emails related to billing, job status, or general inquiries.
• Provide excellent customer service by resolving issues or escalating to the appropriate team.
• Help maintain accurate customer records and notes in the CRM.
• Maintain service records, warranties, and customer history in CRM systems.
• Manage service agreement renewals and support warranty documentation.
• Provide backup support for dispatching technicians during busy times or when primary dispatcher is unavailable.
• Assist with customer service tasks, including answering calls, resolving complaints, and updating customer files.
• Support general office operations and contribute to continuous improvement of service processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed