A/R Specialist

Microbac•Warrendale, PA

5h•Onsite

About The Position

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more! Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as an A/R Specialist. ABOUT MICROBAC Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience. Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope. As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets. The Accounts Receivable Specialist is responsible for collection of payments on accounts; following up on past due accounts; posting cash receipts and sales files, and resolving account discrepancies, all while providing a level of customer service that goes beyond the expectations of our customers.

Requirements

High school degree or equivalent
General knowledge of office systems
Ability to navigate and work within various computer software programs (Microsoft Office Suite and ERP systems)
Ability to work well under the pressure of deadlines and manage multiple projects effectively
Excellent customer service and communication skills
Must possess excellent organizational skills and be able to maintain neat and orderly systems and workspace
Must display a positive and enthusiastic demeanor while interfacing with clients and throughout the execution of all duties

Nice To Haves

Prior experience with Accounts Receivable and collections
Experience working with accounting software
Prior customer service experience

Responsibilities

Provide timely support to laboratory technical and administrative staff by effectively addressing administrative and clerical needs
Thorough understanding of company finance system
Accounts Receivable (AR): ensure weekly upload of invoices, submit checks received, etc.
Process all credit cards through the corporate system
Address all declined credit card charges
Collections: Work daily on addressing late payments
Generate monthly invoices for specific customers
Create statements for customers
Check past due accounts and what/if any needs to be put on hold
Third Party Invoicing: Ability to navigate all third-party invoicing systems
Send credit apps to new customers
Customer Service: Secondary person for customer calls
Efficiently posts payments by recording cash, checks and credit card transactions
Maintains accurate records
Verifies the validity of account discrepancies by obtaining and investigating information from the laboratory, the sales representative, the client services department and from the customers
Protects organization’s value by keeping information confidential
Limited time off on: 1st business day of the month (monthly invoices) Last day of the month (to assure everything is invoiced)
Any other duties as assigned