A/R Collections

Atlanta Fork Lifts•Suwanee, GA

13d

About The Position

SUMMARY The Collection Specialist is responsible for collection of past due customer accounts, account maintenance, customer account research, customer service for external and internal customers and other general administrative duties in the Accounts Receivable Department. JOB DESCRIPTION The Collection Specialist will monitor the customer account base and contact customers as necessary to facilitate the collection of past due amounts. The Collection Specialist will be a point of contact for customer service for our external and internal customers. Account research and file maintenance will also be responsibilities of this position. The Collection Specialist will also provide some back-up capabilities for the Accounts Receivable Manager.

Requirements

4 years of accounts receivable and general accounting experience.
High School Diploma or Equivalent

Responsibilities

Review delinquent account records to determine which customers must be contacted for collection of overdue amounts.
Organize work load according to degree and amount of delinquency for collection.
Verify accuracy of account information.
Prepare and refer accounts to manager for final collection efforts.
Provide quality, professional and prompt customer service to all external and internal customers.
Research payment records to resolve any customer disputes and notify appropriate departments of any errors to be corrected.
Account maintenance to include address changes/account modifications in NDS.
Run credit card payments and fax or email receipt to customer per their requirements.
Special customer billing as required.
Reprint and fax or email copies of invoices per customer request.
Research returned mail and correct any account address information.
Forward any adjustments to Accounts Receivable Manager for processing along with necessary back up.
Assist Receptionist in covering the phone and front desk as required.
Other duties as assigned.