A/R Collections Clerk

Servpro•San Leandro, CA

11d•$20 - $24

About The Position

SERVPRO of Belmont/San Carlos, San Leandro & Stockton is an Emergency Restoration Company that provides services to all who suffer damages due to water, fire, & mold. Are you looking to work for an organization with an inspiring mission? Are you team-oriented, motivated, and enjoy working with numbers? If yes, this might be an ideal position for you. We are searching for an A/R Collections Clerk to join our team. The successful candidates will enjoy working in a team environment within a dynamic organization, enjoy resolving challenges, data input, and wearing many hats. This position requires knowledge of working with other departments to ensure accuracy. As this position involves extensive interpersonal contact within and outside the organization it requires a strong attitude of professionalism and team building. As a A/R Collections Clerk at SERVPRO of Belmont/San Carlos, San Leandro & Stockton you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. Our SERVPRO company owns 6 local franchises and is one of the top SERVPRO franchises in California and continues to grow. We are also a large loss franchise able to complete any sized restoration project from start to finish. The purpose of the Accounts Receivable Clerk is to ensure that all customer accounts are kept current and paid within payment terms. Under general supervision, the clerk will organize a recovery system and initiate collection efforts of all delinquent customer accounts. The position consists of a variety of financial, clerical, and administrative duties including, but not limited to preparing initial and follow-up letters, collection calls to clients, data entry and resolving routine problems. The A/R Collections Clerk duties and responsibilities of the job

Requirements

The ability to prioritize and manage expectations
Detail Oriented
Work independently
Must have verbal and written communication in order to communicate effectively with co-workers and customers
Work independently while providing consistent, reliable work
Ability to effectively communicate verbally and in writing
Ability to work cross-functionally to resolve disputes
Ability to provide analytical analysis on requested work
Ability to identify and implement process improvements
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company’s Quality Management System policies and procedures.
Regular and reliable attendance.

Responsibilities

Sending of invoices
Contacting clients for payment resolution
Negotiating payment arrangements
Recording and reconciling payments
Resolving payment discrepancies
Maintaining billing accounts and records
Producing reports as required by management
Proactively escalate issues as needed
Perform account reconciliations as needed
Communicate with branches and designated customers regularly to ensure timely payment of all invoices
Answering questions regarding billing and account information
Work closely with billing department to resolve internal and external customer issues
Identify delinquent accounts to be written off or placed with collection agency
Complete W9 forms & New Vendor Profiles
Detail oriented
Work with payers to resolve issues in a timely manner
Investigating and resolving any irregularities or inquiries
Follow up with customers on outstanding invoices and collect payment
Monitor customer account details for non-payments, delayed payments, and other irregularities
Investigate and resolve customer inquiries