(USA) A/R Collections Specialist
About The Position
Maintains and manages aging report for assigned accounts. Actively follow up with customers for any upcoming and past due balances. Research and resolution of customer billing and payment discrepancies, escalating accounting‑related issues to management as needed Maintains accurate and complete records concerning billing and collection activity including documenting discussions and computer notes. Processing high volume of AR transactions (such as cash application, past due follow-up; resolve customers’ disputes). Reviews and supports onboarding of new customers, including: Reviewing credit applications for completeness and required documentation Verifying customer billing terms and payment methods Identifying whether customers utilize third‑party payment portals/sites (e.g., customer AR portals) and coordinating setup or access as needed Partners with internal teams to ensure accurate customer setup and smooth billing/collection processes Escalates credit or risk concerns to management per company policy Other duties as assigned by management.
Requirements
- BS degree in Finance, Accounting or equivalent, ideal.
- Solid understanding of basic accounting principles, fair credit practices.
- Minimum 2 years of experience working as in accounts receivables.
- Must have excellent written and oral communication skills.
- Excellent communication, research, problem solving and time management skills.
- Great energy and “can-do” attitude, understand sense of urgency.
- Creative problem solver with great customer service skills.
- Strong proficiency in Microsoft Excel.
- High level of accuracy, efficiency and accountability.
- High level of attention to detail and ability to driving process improvement.
Responsibilities
- Maintains and manages aging report for assigned accounts.
- Actively follow up with customers for any upcoming and past due balances.
- Research and resolution of customer billing and payment discrepancies, escalating accounting‑related issues to management as needed
- Maintains accurate and complete records concerning billing and collection activity including documenting discussions and computer notes.
- Processing high volume of AR transactions (such as cash application, past due follow-up; resolve customers’ disputes).
- Reviews and supports onboarding of new customers, including:
- Reviewing credit applications for completeness and required documentation
- Verifying customer billing terms and payment methods
- Identifying whether customers utilize third‑party payment portals/sites (e.g., customer AR portals) and coordinating setup or access as needed
- Partners with internal teams to ensure accurate customer setup and smooth billing/collection processes
- Escalates credit or risk concerns to management per company policy
- Other duties as assigned by management.
Benefits
- Healthcare Coverage: Medical, dental, and vision plans.
- Retirement Plan: 401(k) with 6% company match, with enrollment eligibility after 30 days of service.
- Life & Disability Insurance: Company-paid life insurance plus short/long-term disability coverage.
- Time Off: 9 holidays, vacation, sick, and float hours.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
