A/R Collections Specialist

Aston Carter•Tampa, FL

1d•$20 - $30•Remote

About The Position

The Collections Specialist manages an assigned portfolio of accounts receivable, focusing on past-due balances and escalated accounts that require advanced collection efforts. This role involves high-volume outbound calls and emails to customers, resolution of financial discrepancies, and close collaboration with internal stakeholders to drive timely payments while maintaining positive customer relationships and safeguarding sensitive information.

Requirements

At least two years of experience in collection and credit work.
Proven ability to handle a call volume of approximately 30–35 collection calls per day.
Strong collections and customer service skills with a professional and persuasive communication style.
Experience managing aging reports and collections workflows.
Proficiency in Microsoft Excel and the broader Microsoft Office Suite or related software.
Hands-on experience working with ERP systems for account management and data updates.
Excellent verbal and written communication skills, including clear documentation of account notes and correspondence.
Ability to work effectively both independently and as part of a team in a fast-paced environment.
Proficient typing skills sufficient to keep up with call volume and documentation requirements.
Basic understanding of statistics and data analysis to interpret account and collection data.
Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
High school diploma or equivalent.

Nice To Haves

Associate or bachelor’s degree preferred, but not required.
Demonstrated ability to manage multiple accounts and priorities while maintaining attention to detail.
Comfort working with data in spreadsheets and ERP systems to track, analyze, and report on collection activities.
Strong problem-solving skills to identify and resolve financial discrepancies and complex account issues.
Ability to maintain professionalism and confidentiality when handling sensitive customer information.

Responsibilities

Manage the accounts receivable aging report for assigned locations and subsidiaries, including escalated accounts and invoices that require a higher level of collection effort.
Conduct direct collection activities through 30–35 outbound calls per day and follow-up emails to customers to resolve past-due balances.
Prepare collection letters and request attorney involvement when appropriate, and recommend accounts for third-party collection and/or write-off when necessary.
Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations where additional leverage or support is needed to achieve collection goals.
Monitor and resolve financial discrepancies on customer accounts, ensuring balances and records are accurate and up to date.
Maintain detailed notes and documentation on all accounts to accurately reflect collection efforts, customer responses, and next steps.
Work returned statements as needed to collect outstanding debt, obtain updated customer contact information, and update ERP systems with current data.
Ensure the security and privacy of customer information and files in all collection activities and record-keeping.
Utilize ERP and Microsoft Office tools, including Excel, to track, analyze, and report on collection activities and account status.
Apply a basic understanding of statistics and data analysis to review trends and support informed collection decisions.
Follow applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, in all interactions and processes.
Collaborate with team members while also working independently to meet collection targets in a fast-paced environment.
Perform other related duties as assigned to support the overall effectiveness of the collections function.