988 & BH Crisis System Compliance Specialist 3

State of Oregon • Street, MD

2d • Hybrid

About The Position

The 988 BHCS unit is responsible for the implementation and oversight of the 988 Suicide & Crisis Lifeline in Oregon, as well as the development and oversight of Mobile Crisis Intervention Services (MCIS), Mobile Response and Stabilization Services (MRSS), and Crisis Stabilization Centers (CSCs). In this position, you will develop, manage, and monitor feedback and compliance programs. You will provide compliance-oriented strategy, development, guidance, and planning for 988, mobile crisis intervention services, mobile response and stabilization services, and crisis stabilization center policies, procedures and program priorities. In this position, you will develop trainings for team members and review and advise on additional service level trainings and compliance to rules and contracts. You will provide advice, technical assistance, and collaborative support for the improvement of program efficiency. You will collaborate with Compliance Specialists from the Licensing and Certification Unit to ensure external compliance as well as Community Mental Health Programs, 988 centers, and other service providers. You will be responsible for forming processes, developing corrective action plans, investigating complaints, providing feedback, and crafting formal responses. For a full review of the position description, please click here. If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

Requirements

• Five years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
• Three of the five years must be above the technical support level.
• College-level course work may substitute for experience based on 45-quarter units per year, up to a maximum of three years.

Nice To Haves

• Experience with crisis systems and programs, preferably at the federal level and specifically in relation to Oregon.
• Demonstrated ability to establish and maintain effective working relationships with experience explaining, verbally and in writing, complex technical and legal material in understandable language to people of diverse education, language, and cultural backgrounds.
• Demonstrated ability to easily establish rapport with others to interview them and obtain information and facts.
• Skilled and experienced in calming challenging interpersonal situations through trauma-informed approaches, demonstrating empathy and tact to ease the distress of frustrated or upset individuals.
• Experience analyzing conflicting complaints, concerns, or data and reaching logical conclusions. This includes experience utilizing computer software to compile, analyze and report information; and finding and identifying essential information from written material.
• Experience compiling and summarizing findings, and recommending reasonable actions based on the findings, with experience utilizing enforcement methods and the creation of a corrective action plans.
• We are seeking someone who shares Oregon Health Authority’s mission and values.
• OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency.

Responsibilities

• Develop, manage, and monitor feedback and compliance programs.
• Provide compliance-oriented strategy, development, guidance, and planning for 988, mobile crisis intervention services, mobile response and stabilization services, and crisis stabilization center policies, procedures and program priorities.
• Develop trainings for team members and review and advise on additional service level trainings and compliance to rules and contracts.
• Provide advice, technical assistance, and collaborative support for the improvement of program efficiency.
• Collaborate with Compliance Specialists from the Licensing and Certification Unit to ensure external compliance as well as Community Mental Health Programs, 988 centers, and other service providers.
• Form processes, develop corrective action plans, investigate complaints, provide feedback, and craft formal responses.

Benefits

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.
• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
• Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training opportunities that will help grow your career with the State of Oregon.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees