988 Crisis Hot line & Referral Clinician

David Lawrence Center•Naples, FL

About The Position

The 988 and Referral Clinician is responsible for ensuring timely triage, coordination, and admission for referrals from local and regional referral sources for adults and children needing Crisis Stabilization and Emergency Services. This position supports various functions to include processing hospital Baker Act referrals, promoting timely response and admission acceptance. The individual also supports answering 988 crisis line calls with backup support from Emergency Services clinicians. This position enhances service availability by ensuring that Baker Act referrals remain within county lines whenever possible. This clinician will also support timely financial authorization and verification processes to ensure the accuracy of insurance information, assist with client admission financial checks, and complete daily and weekly tracking reports to maintain operational and financial accountability.

Requirements

Bachelor's degree from a regionally accredited college or university in psychology, social work, behavioral science or related. Appropriate and applicable certifications issued from the Florida Certification Board may be accepted in lieu of Bachelor's degree for some positions assigned to substance abuse programs.
Minimum of one year experience working with children or adults in a behavioral healthcare setting is required. When appropriate, relevant experience may substitute for degree.
Must be able to assess client needs, provide direct services and relate to a wide variety of co-workers, clientele, and community agencies.
Must have knowledge of overall objectives and treatment concepts; knowledge of rules and regulations pertaining to the care and treatment of the mentally ill and/or individuals with substance abuse problems.
Must be highly organized and have the ability to keep current and accurate records and reports.
Minimum intermediate-level Microsoft office skills.
Staying compliant on all training and immunizations
Ability to pass Level II DCF Mental Health Fingerprinting, Drug Screen and Local Criminal Check

Responsibilities

Manage 988 Suicide & Crisis Lifeline calls during assigned shifts.
Review and process incoming Baker Act referrals from hospitals and law enforcement.
Coordinate and track referrals using CarePort and EPIC systems.
Complete 988 reports and ensure accurate documentation.
Maintain up-to-date knowledge of community crisis resources.
Serve as a liaison between DLC and Baker Act facilities, hospitals, and law enforcement.
Establish and maintain strong partnerships to retain referrals within Collier County.
Communicate with hospital discharge planners and emergency departments.
Build trust and consistency through professional representation.
Support financial verification and authorization processes and ensure accuracy of insurance information.
Assist with client admission financial checks and documentation.
Complete daily and weekly tracking reports ensuring timely submission.
Crosstrain with other designated clinical and administrative support staff for seamless service delivery.
Participate in staff meetings, training, and improvement initiatives.
Maintain strong communication with other shifts and teams as assigned.
Support on-call coverage coordination as needed.