988 Crisis Counselor

Didi Hirsch Brand•Los Angeles, CA

3d•$24•Remote

About The Position

As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

Requirements

Possess a high school Diploma or equivalent.
Be 18 years of age or older.
Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
Be empathetic, flexible, and adaptable to varying situations.
Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays.
Be reliable and able to adhere to schedules based upon Chat/Text program needs.
Complete yearly trainings as required by Lifeline.
Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.
Possess strong interpersonal skills and can positively interact with others.
Have outstanding communication skills with the ability to engage any individual regardless of background.
Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
Goal-oriented team player with strong experience working in large and complex systems.
A commitment to team objectives and Didi Hirsch philosophies.
Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Responsibilities

Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
Serves as a mandated reporter in cases of suspected abuse or neglect.
Is familiar with resources and providing information and referrals to help seekers as appropriate.
Maintains accurate and detailed contact reports. Documentation must be completed in real time.
Mentors volunteers during their training process and provides on-going mentorship.
Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
Attends routinely scheduled meetings for the Suicide Prevention Center.