911 Operator

The City of Fort Worth•Chicago, IL

2d•Onsite

About The Position

Multiple Public Safety Communicator positions are available with the City of Fort Worth Emergency Management & Communications Department Emergency Communication Center Division. Emergency Management & Communications provides the coordination of disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners. A Human Connection in Crisis: Want to become a 911 Operator/Call Taker? Imagine being the person who turns fear into comfort, confusion into clarity, and despair into reassurance. As an empathetic 911 Call taker and Dispatcher, you will bridge the golden line between those seeking help and the swift response they desperately need. Your words will be the lifeline that connects people with the assistance that can mean the difference between life and death. Want to be an integral part of the First Response World? As a City of Fort Worth Emergency Management & Communications Department employee, the incumbent will contribute to the City’s strategic goals, mission and vision by receiving and evaluating calls from the public requesting assistance from emergency services; inputting and transmitting call information using computer aided dispatching equipment; operating two-way radios to dispatch calls to patrol units and to receive and communicate information; responding to emergency and routine requests from the public and officers by following specific procedures and guidelines. For the duration of the training period, all new employees are under close supervision and will receive, evaluate and route calls from the public requesting police assistance; input and transmit call information using computer aided dispatching equipment; operate two-way radio to dispatch calls to patrol units and receive and communicate information; respond to emergency and routine requests from the public and officers while following specific procedures and guidelines. Successful completion of both phases of training is required for continued employment.

Requirements

ALL new hires are REQUIRED to work 2nd or 3rd Shift, Weekends, Holidays, and Mandatory Overtime as necessary.
Applicants must not have used marijuana within the last 12 months, nor illegally used any controlled substances within the last five (5) years
An extensive background check.
A polygraph examination
A pre-employment drug screen
A CJIS fingerprint background check.
A psychological exam
CritiCall Skills Assessment Examination
Must be eighteen (18) years of age or older
Must be a U.S. citizen
Must have a high school diploma or high school equivalency certificate (GED)
Must complete a Personal History Statement/Booklet (PHS/PHB) and be subjected to a background investigation.
The PHS/PHB must be completed by required deadline or the applicant will be discontinued.
If at any time an applicant fails to meet a deadline during the background process or to communicate with the background investigator in regards to the status of the investigation, the applicant will be discontinued.
Must have never received a dishonorable or other discharge based on misconduct which bars future military service
Must have not had a TCOLE license denied by final order or revoked
Must not currently be on suspension, or have a surrender of license currently in effect with TCOLE
Must meet minimum training standards and pass the TCOLE licensing exam
Must be fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprints
Must be of good moral character
Cannot have intentionally or knowingly provided false information related to the selection process
Has never been on court ordered community supervision or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years from the date of the court order
Is not currently charged with any criminal offense for which conviction would be a bar to licensure
Has never been convicted of an offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years
Has never been convicted or placed on community supervision in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code
Cannot have knowingly, intentionally, or recklessly committed a felony offense as an adult
Cannot have any commissions, unadjudicated or deferred adjudication for any misdemeanor offense above the grade of a Class C misdemeanor in the past three years, except for marijuana use; which is addressed under #12
Cannot be the subject of any current arrest warrant above the grade of Class C misdemeanor
Must show no trace of drug dependency or illegal drug use after a blood test or other medical test
Must be examined by a psychologist, selected by the appointing, employing agency, or the academy, who is licensed by the Texas State Board of Examiners of Psychologists. This examination may also be conducted by a psychiatrist licensed by the Texas Medical Board. The psychologist or psychiatrist must be familiar with the duties appropriate to a Telecommunicator. The individual must be declared by that professional, to be in satisfactory psychological and emotional health to serve as a Telecommunicator. The examination must be conducted pursuant to professionally recognized standards and methods. The examination process must consist of a review of a job description for Telecommunicators; review of any personal history statements; review of any background documents; at least 2 instruments, one which measures personality traits and one which measures psychopathology; and a face to face interview conducted after the instruments have been scored.
Must pass without deception a polygraph examination.
Additionally, employees must complete 88 hours of state-mandated Telecommunicator Training within the first year of employment.
Successful completion of both phases of training is required for continued employment.

Responsibilities

Receive emergency 9-1-1 and non-emergency calls; gather critical information, evaluate and determine the appropriate responding agency.
Responding to emergency and routine requests from the public and officers by following specific procedures and guidelines.
Inputting and transmitting call information using computer aided dispatching equipment
Operating two-way radios to dispatch calls to patrol units and to receive and communicate information