911 Dispatcher

ACTION AMBULANCE SERVICE INC•Wilmington, MA

5d•$17 - $22

About The Position

Action Ambulance Service, Inc., was built on integrity. We believe in honesty, responsibility, and hard work. It is this philosophy that enables us to deliver the best service possible, as well as granting us the privilege of creating long-lasting relationships with our customers and the municipalities that we serve. Weekend Openings The Call Taker will have a primary focus of assisting with Inbound and Outbound calls in a fast-paced customer focused, 24 x 7 Call Center. Great experience for those getting into the medical field with goals such as EMT, Paramedic, Physician’s Assistant, RN, NP, and various other critical care medicine careers. Also, a great qualification to have for anyone entering a civil service field. Our goal is to not only help our individuals become great EMS employees but also assist in their career progressions whether that be within Action Ambulance or another career path. This position requires interaction with care providers, such Hospitals, Doctors Offices, Nursing Homes and other key stakeholders.

Requirements

The Call Taker/Customer Service Representative will have strong oral and written communication skills
Be proficient with all Microsoft office products
Have attention to detail
One year of experience in an office setting, call center setting, or phone support role preferred.
The Call Taker/Customer Service Representative will have a High School Diploma or GED equivalent and have demonstrated their ability in using computers and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
The Call Taker/Customer Service Representative MUST have the ability to multi task and work in a very fast paced environment.

Responsibilities

Respond to and resolve customer service inquiries and scheduling of Non-Emergency Calls
Respond to 911 dispatch calls from various towns
Interact with care providers, such as Hospitals, Doctors Offices, and Nursing Homes
Make Outbound calls to clients updating them on the arrival of their scheduled transportation
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, procedure adherence and professionalism
Ability to achieve certifications as required by the company
Other duties as assigned.