911 Dispatcher

Weber County•Ogden, UT

11d•$24

About The Position

Performs a variety of working level technical duties involving the use of communications equipment to gather and record necessary information, and to dispatch police, fire and emergency personnel in response to a variety of emergency and assistance calls. Works under the general supervision of the Shift Supervisor. This position includes Public Safety Retirement Benefits.

Requirements

Must be a high school graduate or furnish evidence of successful completion of an examination indicating an equivalent achievement.
Must be either a United States Citizen or lawful resident of the United States who: (A) has been in the United States legally for the five years immediately before the day on which the application is made; and (B) has legal authorization to work in the United States.
Must be at least 18 years of age.
Must not have been convicted of a crime the severity of which would disqualify the applicant from being certified as a Dispatcher by POST.
Typing at 40 wpm. Verification of typing speed will be done through tests administered at a later date.
Position requires irregular schedules, include evenings, weekends and holidays; adjustment of shifts, overtime, breaks, etc., may be required on short notice.
This position will require a through background screening.

Responsibilities

Process and evaluate incoming incidents through structured interrogation of caller.
Obtain most useful information and critical information quickly.
Make an initial assessment of the nature and urgency of the call.
Make important decisions regarding agency resources.
Determine the appropriate response.
Provide and relay any instructions or further information regarding scene safety to caller or responding unit.
Exercise good judgement and logical thought patterns in emergency situations and under heavy workload.
Maintain accurate status of all units on any radio frequency.
Maintain confidentiality.
Evaluate medical emergencies and determine type of assistance required.
Utilize medical protocol cards for providing lifesaving pre-arrival instructions, i.e., CPR.
Provide stability in time of crisis by calming and reassuring caller.
Gain control of calls, obtain callers confidence by actively listening and remaining calm, convey objectivity, compassion, and confidence and communicate effectively.
Operate Computer Aided Dispatch system to record all calls received.
Query databases, records, and previous calls from CAD for public, management and officers.
Operate statewide system to access driver's license, vehicle registrations, stolen vehicles, and wanted/missing persons information.
Access and remove warrant information.
Maintain current wrecker information and dispatch when requested.
Coordinate multiple law enforcement agencies EMS systems and fire departments on different radio frequencies throughout the entire life cycle of the call.
Receive and transmit clear, concise information on a multi-frequency-computerized radio.
Send, receive and decode nationwide teletype information.
Dispatch for multiple agencies, including federal, state and local law enforcement agencies, including, fire EMS and rescue units.
Maintain CPR, Emergency Medical Dispatch and BCI certifications by completing service training hours.
Re-certify with POST as mandated by the Utah State Legislature through 40 hours of in-service training annually.
Establish and maintain effective work relationships with coworkers, management and other agency personnel.
Follows policies, procedures, guidelines and instructions as provided by the District.
Maintains confidentiality with information obtained through employment with the District.
Issues discussed in relation to employment, personnel matters and District investigations are to be held in strict confidence and not divulged without management permission.
Performs other related duties as required.