911 Accuracy Coordinator 2

Intrado Life & Safety, Inc. • Longmont, CO

5d • $16 - $19

About The Position

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Intrado is looking to hire a 911 Accuracy Coordinator to join our team.

Requirements

• High school diploma or GED required
• Minimum two years clerical, data entry or customer service experience required
• Basic knowledge of MS Word, Excel, and Outlook required

Nice To Haves

• Experience in a public safety or 9-1-1 industry environment preferred

Responsibilities

• Responsible for performing VOWFi subscriber data maintenance by data entering information in accordance to established departmental procedures
• Perform data preparation for call routing ensuring 100% accuracy
• Serve as the point of contact for all Public Safety Answering Points (PSAPs)/account customers/end users by making follow-up calls, sending emails or responding to help desk tickets as necessary
• Prepare and distribute a variety of reports as requested by supervisor
• Manage workload independently while also establishing a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided

Benefits

• medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees