4 Yr Undergrad Intern I - Landside Operations

City of Charlotte

7h•$19 - $20

About The Position

This position exists to assist with the Charlotte Douglas International Airport, Landside Operations Employee Parking and Customer Service section provide customer service and help with researching parking issues and discrepancies. This role requires strong interpersonal skills and problem-solving skills, with the ability to manage multiple assignments in a fast-paced environment. The work requires initiative, time management, proficiency in Microsoft Excel, database systems, and excellent communication. Work is evaluated based on customer feedback, observation, and work product.

Requirements

Must be enrolled in a 2 year or 4 year college or University.
Skills to provide first-rate customer service for internal and external customers.
Skills to effectively and independently use Excel, Word, PowerPoint, and Outlook.
Skills to compose, edit and print professional letters and memos in Word, enter data in Excel, and compose professional emails, enter and organize data, and schedule appointments in Outlook.
Skills to effectively and discreetly convey information.
Skills to take initiative, investigate and solve problems.
Skills to manage time well and keep work organized in an effective manner.
Ability to handle increasingly complex / confidential / sensitive executive level duties.
Ability to express ideas effectively, both orally as well as in writing.
Ability to identify and analyze problems and identify possible solutions in support of established goals.
Ability to identify and effectively respond to issues, concerns, and needs.
Ability to work independently as well as a team member with diverse workgroups.
Ability to maintain effective working relationships with co-workers, other City departments, and the public, representing the Airport in a positive manner.

Responsibilities

Helps in providing customer service and administrative support to the Landside Operations Section of the Airport Operations Division and the CLT Employee Parking and Customer Service Program.
Assist in researching customer service issues for Employee Parking, Bus Operations, Parking and Online Booking.
Enter and update information in the CLT Employee Parking Database.
Assign, activate, track and de-activate Employee Parking Access Credential (PAC) Cards and hangtags.
Provides courteous and helpful service to internal and external customers in person, in writing and over the phone.
Completes special projects and performs directed research. Types, edits, and proofs correspondence and other documents. Performs data entry, completes reports, and maintains records. Research, maintains, and distributes compiled data for various reports, records, and documents. Files, faxes, copies, and compiles documents.
Support other Airport Operations Sections by performing assistance duties for irregular and emergency operations such as crowd control, fire watches, escorts, and other duties deemed necessary for continuity of operations.
Other duties, as assigned.