4 Yr Undergrad Intern I- Information Technology ( IT )

City of Charlotte

1d•$19 - $20

About The Position

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Responsible for serving as a technical resource and liaison between I&T and customers, troubleshooting technical issues, providing training to staff on software and hardware use, and configuring and deploying small to intermediate departmental technology. Additional responsibilities may include overseeing the work of vendors and maintaining small to moderately complex tools in support of agency business needs.

Requirements

At least two years of relevant college-level course work or an associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
Less than (1) year of experience in an information technology support role, including hardware, software support
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Valid Driver’s License within state of residency
Ability to obtain and maintain a City Driving Permit (which is dependent on the status of a Valid driver’s license. Certain convictions will disqualify individuals from unescorted access privileges, and therefore, exclude them from employment)
Knowledge of: • English grammar, spelling, and punctuation • Modern office procedures, methods and computer equipment • The principles of business process management and incident management • Various software/hardware and operating systems • Principles and practices of inventory management
Skilled in: • Interpersonal skills necessary to develop and maintain effective and appropriate working relationships • Performing a variety of duties, often changing from one task to another of a different nature • Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios • Analysis and troubleshooting • Customer service
Ability to: • Meet schedules and deadlines of the work • Understand and carry out oral and written directions • Accurately organize and maintain paper documents and electronic files • Maintain the confidentiality of information and professional boundaries • Communicate effectively, both orally and in writing • Test and evaluate hardware and software to determine efficiency, reliability, and functionality

Responsibilities

Assists in providing technical support, troubleshooting, and responds to support phone calls, ticketing system submissions, end user walk ins to support area, and emails.
Directly Supports the end user community for Aviation located within the Airport Campus. This includes but is not limited to: o The CLT Center, Piper Lane, Cargo 7, 4900, Terminal o Support involved may include but is not limited to:  PC deployment and recovery  Mobile device deployment and recovery (iPads, Cellular phones)  Software Installation and Configuration  Project work as deemed when allocated as a resource.
Assists in reviewing specifications for new hardware and software.
Escort vendors or external technical partners to various areas of the airport if needed. These moments may specifically require access to a communications closet or escorting personnel to designated areas for support of an in-place technology or application for repair/replacement.
May at times make contact or collaborate with aviation tenants, or airline personnel.
May at times contact a vendor for additional support or an on call for a supported system or application.
Involved in testing equipment, software, and assists in deployment of updates to enterprise workstations, mobile devices (including cellular phones and tablets) and provide basic user training as appropriate.
Assists with projects related to technology refresh and operating system upgrades and assists with equipment inventory and asset management.
Assists in the preparation of documentation on resolution of technical issues on various technologies.
Assist with training of new team members
Provides non-complex resolution and support to technology users.
Performs related work as required.