3rd Party Collections Representative

Frost-Arnett Company • Clarksville, TN

7d • Remote

About The Position

Perform resolution-oriented collections and follow-up to achieve cash recovery and resolution goals of assigned receivables. Representatives will contact consumers, obtain information, and facilitate payment arrangements while maintaining a positive relationship between the consumer and our client. Requirements PRIMARY RESPONSIBILITIES · Treat all consumers with dignity and respect. · Professionally and respectfully persuade consumers to pay to set up payment arrangements and settlements on deficiency balance accounts while aiding in resolving negative credit history reporting for our consumers. · Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying the company, and asking for payment on the account. · Negotiate payment terms and methods when the right party is reached. The negotiation process often requires reviewing the account information in the database and/or asking probing questions of the consumer to understand potential objections to payment better. · Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system. · Make outbound and receive inbound calls using a company-provided system to gather or clarify information. · Utilize various skip tracing techniques to locate appropriate parties to negotiate payment arrangements. · Execute verbal skip tracing procedures when non-right party is reached. This includes asking for home address, telephone number, and place of employment. · Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices." · Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail. · Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. · Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution. · Performs other duties as assigned. Location Requirement: This position is only open in the following states : Tennessee Texas Kentucky - must live within 30 miles of Campbellsville or Louisville Aiken, SC - must live within 30 miles Augusta, GA - must live within 30 miles Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION and/or EXPERIENCE High school diploma or equivalent required. Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette. Prior PC and keyboard knowledge is a mandatory requirement. Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. SKILLS & ABILITIES Exceptional customer service skills consisting of verbal and written communication. Bilingual in Spanish is a plus. Ability to converse and respond to common inquiries from consumers and members of the general public. Ability to write business-related documents such as letters, emails, and other business correspondence as needed. Analytical and problem-solving skills. Strong individual work ethic possessing the ability to work within a team, highly driven, self-starter with the ability to work independently and contribute to a team environment. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have a working knowledge of a Windows-based system; experience in word processing and database entry is a plus. Must possess interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated self-confidence, skill, and diplomacy. Persuade customers to resolve their accounts within the payment and settlement criteria. Some analytical ability is required to gather information from consumers, find solutions and prioritize work. Work requires continual attention to detail in data entry of information related to consumer interactions. Knowledge of healthcare billing and/or collections practices preferred. Strong listening skills – Ability to listen and understand directions LANGUAGE SKILLS · Ability to converse and respond to common inquiries from senior management as well as all other internal customers. · Ability to write business-related documents such as letters, emails, and other business correspondence as needed. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. PHYSICAL DEMANDS The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence. The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources. This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards.

Requirements

• High school diploma or equivalent required.
• Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette.
• Prior PC and keyboard knowledge is a mandatory requirement.
• Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
• Exceptional customer service skills consisting of verbal and written communication.
• Ability to converse and respond to common inquiries from consumers and members of the general public.
• Ability to write business-related documents such as letters, emails, and other business correspondence as needed.
• Analytical and problem-solving skills.
• Strong individual work ethic possessing the ability to work within a team, highly driven, self-starter with the ability to work independently and contribute to a team environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have a working knowledge of a Windows-based system; experience in word processing and database entry is a plus.
• Must possess interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated self-confidence, skill, and diplomacy.
• Persuade customers to resolve their accounts within the payment and settlement criteria.
• Some analytical ability is required to gather information from consumers, find solutions and prioritize work.
• Work requires continual attention to detail in data entry of information related to consumer interactions.
• Strong listening skills – Ability to listen and understand directions
• Ability to converse and respond to common inquiries from senior management as well as all other internal customers.
• Ability to write business-related documents such as letters, emails, and other business correspondence as needed.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• The employee works remotely from a suitable, comfortable environment that meets health and safety requirements and is in compliance with applicable employment laws in the employee's state of residence.
• The employee is expected to sit at a designated secure workspace during regularly scheduled work hours, communicate through phone or computer-based calling systems, type on a standard keyboard, and read and comprehend information from a computer screen and/or digital resources.
• This position adheres to all relevant state-specific regulations regarding work hours, breaks, and other employment standards.

Nice To Haves

• Bilingual in Spanish is a plus.
• Knowledge of healthcare billing and/or collections practices preferred.

Responsibilities

• Treat all consumers with dignity and respect.
• Professionally and respectfully persuade consumers to pay to set up payment arrangements and settlements on deficiency balance accounts while aiding in resolving negative credit history reporting for our consumers.
• Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying the company, and asking for payment on the account.
• Negotiate payment terms and methods when the right party is reached. The negotiation process often requires reviewing the account information in the database and/or asking probing questions of the consumer to understand potential objections to payment better.
• Update the customer record with new information, record the call result or disposition, as well as any relevant notes about the call via the menu or narrative section of the system.
• Make outbound and receive inbound calls using a company-provided system to gather or clarify information.
• Utilize various skip tracing techniques to locate appropriate parties to negotiate payment arrangements.
• Execute verbal skip tracing procedures when non-right party is reached. This includes asking for home address, telephone number, and place of employment.
• Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices."
• Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
• Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
• Performs other duties as assigned.

Benefits

• Market competitive compensation program.
• Health, Gym discounts, Dental, Vision, Life, Health Savings Account, Flexible Spending Account, 401(k), Paid Time Off, Paid Holidays, & More.
• The company extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other reason prohibited by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED