2026 Summer Internship Program - BTS Customer Engagement Intern

Federal Reserve Bank•Atlanta, GA

31d

About The Position

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper. OUR BANK - The Federal Reserve is the central bank of the United States and is one of the most influential, trusted, and prestigious financial organizations. It consists of twelve Reserve Banks located around the country and the Board of Governors in Washington, D.C. The Federal Reserve Bank of Atlanta territory covers the Sixth Federal Reserve District, which includes Alabama, Florida, and Georgia, and portions of Louisiana, Mississippi, and Tennessee. The Atlanta Fed and the other Reserve Banks play an important part in all three of the Fed's functions: monetary policy, bank supervision and regulation, and the operation of a nationwide payment system. PLEASE READ: Internships are paid. Summer housing will not be provided. This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments). SCOPE OF ASSIGNMENT: Leverages customer experience and user experience knowledge in collaboration with stakeholders to define, plan, and create end-to-end customer-centered solutions. Works on proof of concepts with BTS, to understand the Voice of the Customer (VoC) and make recommendations based on quantitative and qualitative data. Assignments will include user interviews, usability testing, heuristic reviews, and applying principles of UX/CX for the creation of products, services, and processes for technology projects. This role will work closely with our customer engagement team to ensure that the customer experience is valued.

Requirements

Students must be currently enrolled at an accredited college or university in a Bachelor or Graduate degree program through the duration of the internship.
Minimum cumulative GPA above 3.0 in academically rigorous curriculum.
Must be committed to working a 40-hour work week for 10-12 weeks during the summer months.
Proficient in Microsoft Office Suite
Excellent communication skills (verbal and written)
Strong analytical skills
Ability to work independently and take ownership of projects
Great work ethic and detail oriented
Comfortable working across time zones to complete projects in a timely manner

Nice To Haves

User Experience/ User Interface (UX/UI)
Computer Science
Psychology
Industrial Psychology
Human Computer Interaction

Responsibilities

Leverages customer experience and user experience knowledge in collaboration with stakeholders to define, plan, and create end-to-end customer-centered solutions.
Works on proof of concepts with BTS, to understand the Voice of the Customer (VoC) and make recommendations based on quantitative and qualitative data.
Assignments will include user interviews, usability testing, heuristic reviews, and applying principles of UX/CX for the creation of products, services, and processes for technology projects.
This role will work closely with our customer engagement team to ensure that the customer experience is valued.