2026 Integrated Customer Experience (ICX) Internship

Toyota North America•Plano, TX

About The Position

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. ICX Overview: Toyota’s Integrated Customer Experience’s (ICX) team is made up of seven departments within three pillars all supporting Toyota customer aftersales (aka Fixed Operations) brand experiences. Parts & Accessory Sales Lead sales and marketing initiatives throughout division Support Toyota Dealers with their parts sales operations (internal, wholesale, & counter sales) Support field accessory programs and sales Support manufacturing and deployment of Toyota vehicle accessories Increase e-commerce parts sales and platform engagement via TPCO Service & Collision Operations Support Toyota dealers in service operations related activities (e.g. Toyota Express Maintenance) Provide business operations support and education for collision center operations Retention Strategy & Operations Develop and maintain strategies to retain customers after they purchase a vehicle (e.g., ToyotaCare) Evolve Toyota’s brand engagement and retention via our dealership’s customer experience, online platforms and marketing efforts. What you’ll be doing Program development: Toyota Care - ToyotaCare Website Certified Collision - Certified Collision Website Express Maintenance - Toyota Express Maintenance Website Toyota Accessories - Toyota Accessories | Genuine Toyota Accessories Website Toyota Parts Center Online - Toyota Parts and Accessories - Official Online Store Website Project management and support: Marketing Event Planning Business Development Perform financial analysis to identify ROI opportunities KPI tracking & visualization Presenting your projects to all levels of Toyota Team Members Who we’re looking for Toyota’s ICX team is looking for a passionate and highly motivated Summer Intern. Reporting to Managers across our division, the primary responsibility of this position is to provide analytical, strategic, and administrative support to a variety of department initiatives. This Team Member will have specific project management assignments, and the opportunity to grow themselves and our company by participating in ICX and enterprise-wide activities. We are looking for a customer focused, high energy, outgoing and highly engaged team member that is eager to learn and has a positive attitude that helps them build good relationships. What we’ll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility and respect Professional growth and development programs and opportunities Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected]. At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. Career Possibilities: Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.

Requirements

Must be 18 years of age or older
Must have reliable transportation
Willingness to relocate to work location
Must have the right to work in the United States and not require Toyota sponsorship for immigration-related employment (including, but not limited to H-1B, O-1, E-3, H-1B1, TN, or F-1 OPT extension) now or in the future
Minimum GPA of 2.7 or higher
Must have completed at least one full academic year at a two- or four-year college or university post-high school (sophomore standing or above)
Currently enrolled in a full-time, accredited degree program (this includes both two-year and four-year colleges) studying in a business discipline or related field, such as: Marketing Sales Business Administration