2026 Integrated Customer Experience (ICX) Internship
About The Position
Toyota's Integrated Customer Experience's (ICX) team is made up of seven departments within three pillars all supporting Toyota customer aftersales (aka Fixed Operations) brand experiences. Parts & Accessory Sales Lead sales and marketing initiatives throughout division Support Toyota Dealers with their parts sales operations (internal, wholesale, & counter sales) Support field accessory programs and sales Support manufacturing and deployment of Toyota vehicle accessories Increase e-commerce parts sales and platform engagement via TPCO Service & Collision Operations Support Toyota dealers in service operations related activities (e.g. Toyota Express Maintenance) Provide business operations support and education for collision center operations Retention Strategy & Operations Develop and maintain strategies to retain customers after they purchase a vehicle (e.g., ToyotaCare) Evolve Toyota's brand engagement and retention via our dealership's customer experience, online platforms and marketing efforts. Toyota's ICX team is looking for a passionate and highly motivated Summer Intern. Reporting to Managers across our division, the primary responsibility of this position is to provide analytical, strategic, and administrative support to a variety of department initiatives. This Team Member will have specific project management assignments, and the opportunity to grow themselves and our company by participating in ICX and enterprise-wide activities. We are looking for a customer focused, high energy, outgoing and highly engaged team member that is eager to learn and has a positive attitude that helps them build good relationships.
Requirements
- Must be 18 years of age or older
- Must have reliable transportation
- Willingness to relocate to work location
- Must have the right to work in the United States and not require Toyota sponsorship for immigration-related employment (including, but not limited to H-1B, O-1, E-3, H-1B1, TN, or F-1 OPT extension) now or in the future
- Minimum GPA of 2.7 or higher
- Must have completed at least one full academic year at a two- or four-year college or university post-high school (sophomore standing or above)
- Currently enrolled in a full-time, accredited degree program (this includes both two-year and four-year colleges) studying in a business discipline or related field, such as: Marketing Sales Business Administration
Responsibilities
- Program development: Toyota Care - ToyotaCare Website Certified Collision - Certified Collision Website Express Maintenance - Toyota Express Maintenance Website Toyota Accessories - Toyota Accessories | Genuine Toyota Accessories Website Toyota Parts Center Online - Toyota Parts and Accessories - Official Online Store Website
- Project management and support: Marketing Event Planning Business Development
- Perform financial analysis to identify ROI opportunities
- KPI tracking & visualization
- Presenting your projects to all levels of Toyota Team Members
Benefits
- A work environment built on teamwork, flexibility and respect
- Professional growth and development programs and opportunities
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
