Hospitality Manager Certifications

Explore the top Hospitality Manager certifications that are important to a successful career.

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Getting Certified as a Hospitality Manager

In the ever-evolving hospitality industry, a manager's expertise is often showcased through experience and service excellence. However, in a sector that thrives on meticulous standards and exceptional guest experiences, certifications are becoming increasingly significant. They serve as a testament to a manager's commitment to professional growth and their mastery of industry-specific skills.

This guide will illuminate the path to obtaining the most sought-after certifications in hospitality management, ensuring that you are equipped with the knowledge and credentials to excel in this dynamic field. Whether you are taking your first step into management or seeking to refine your leadership capabilities, the right certification can be a powerful catalyst for your career advancement.

Top Hospitality Manager Certifications

Certified Hospitality Manager (CHM)
American Hotel & Lodging Educational Institute (AHLEI)
Certified Hotel Administrator (CHA)
American Hotel & Lodging Educational Institute (AHLEI)
Foodservice Management Professional (FMP)
National Restaurant Association (NRA)
Certified Hospitality Revenue Manager (CHRM)
American Hotel & Lodging Educational Institute (AHLEI)
Certified Hospitality Educator (CHE)
American Hotel & Lodging Educational Institute (AHLEI)
Certified Hospitality Department Trainer (CHDT)
American Hotel & Lodging Educational Institute (AHLEI)
Certified Guest Service Professional (CGSP)
American Hotel & Lodging Educational Institute (AHLEI)
Certified Hospitality Supervisor (CHS)
American Hotel & Lodging Educational Institute (AHLEI)
Certified in Hospitality Business Acumen (CHBA)
Hospitality Financial and Technology Professionals (HFTP)
Certified Rooms Division Executive (CRDE)
American Hotel & Lodging Educational Institute (AHLEI)

Best Hospitality Manager Certifications

Certified Hospitality Manager (CHM)

Certification Provider
American Hotel & Lodging Educational Institute (AHLEI)
Best For
Hotel General Manager, Assistant Hotel Manager, Front Office Manager, Food and Beverage Manager, Rooms Division Manager, Hospitality Operations Manager
Description
The Certified Hospitality Manager (CHM) is a prestigious credential offered by the American Hotel & Lodging Educational Institute (AHLEI) designed for hotel managers and supervisors. It validates a professional's managerial skills, commitment to the industry, and expertise in hospitality operations. Earning the CHM involves demonstrating knowledge in leadership, employee development, financial management, marketing, and customer satisfaction, ensuring recipients are well-equipped to excel in the dynamic hospitality environment.
Includes Certification
Yes
Time to Complete
Price
Prerequisites
  • A minimum of two years of full-time managerial experience in the hospitality industry.
  • Current employment in a hospitality management position.
  • Completion of a 100-question examination covering core hospitality management competencies.
  • Achievement of a passing score on the CHM examination.
  • Agreement to uphold the AHLEI professional commitment to the hospitality industry.
  • Optional but recommended: Completion of hospitality-related training or coursework through AHLEI or an accredited institution prior to taking the exam.

    • Certified Hotel Administrator (CHA)

    Certification Provider
    American Hotel & Lodging Educational Institute (AHLEI)
    Best For
    General Managers of Hotels, Hotel Owner/Operators, Hospitality Executives, Senior Hotel Management Professionals, Directors of Hotel Operations, Hospitality Professionals with 2+ Years of Management Experience
    Description
    The Certified Hotel Administrator (CHA) is the prestigious certification offered by the American Hotel & Lodging Educational Institute (AHLEI) designed for hotel general managers and hospitality executives. It validates extensive knowledge in hotel operations, financial management, marketing, and leadership skills. Earning the CHA demonstrates a commitment to the industry and a mastery of the competencies necessary to ensure a property's success, making it a highly respected credential in the hospitality field.
    Includes Certification
    Yes
    Time to Complete
    120 hours
    Price
    Prerequisites
  • A minimum of two years of full-service hotel general management experience, or the equivalent in hotel management, hospitality, or business administration.
  • A current full-time position at a lodging establishment as a general manager, owner/operator, or other senior executive position.
  • A completed application for the CHA certification, including the required supporting documentation.
  • Payment of applicable fees for the certification process.
  • Successful completion of the CHA examination, which assesses knowledge of core hospitality management competencies.
  • Commitment to uphold the AHLEI professional code of conduct and a dedication to continuous learning and professional development.

    • Foodservice Management Professional (FMP)

    Certification Provider
    National Restaurant Association (NRA)
    Best For
    Restaurant Managers, Food Service Directors, Executive Chefs with managerial duties, Catering Managers, Food and Beverage Managers, Hospitality Managers with foodservice oversight
    Description
    The Foodservice Management Professional (FMP) certification, offered by the National Restaurant Association, is a prestigious credential that recognizes exceptional knowledge and leadership skills in the foodservice industry. This certification focuses on business acumen, financial accountability, human resources, marketing, operations, and leadership excellence within the restaurant sector. Candidates who earn the FMP demonstrate a commitment to industry excellence and continuous professional development, making them highly sought after by employers for advanced management roles.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • A minimum of a high school diploma or equivalent
  • Current employment in a foodservice management position or a related role
  • At least two years of experience in foodservice management, including responsibilities for financial accountability and operational leadership
  • Completion of specific coursework or training programs related to foodservice management, as recommended by the NRA
  • Passing the FMP examination, which assesses knowledge and skills in foodservice management
  • Commitment to ongoing professional development and adherence to the NRA's Code of Ethics

    • Certified Hospitality Revenue Manager (CHRM)

    Certification Provider
    American Hotel & Lodging Educational Institute (AHLEI)
    Best For
    Revenue Managers, Assistant Revenue Managers, Hotel General Managers, Front Office Managers, Pricing Analysts in Hospitality, Directors of Sales and Marketing with Revenue Focus
    Description
    The Certified Hospitality Revenue Manager (CHRM) certification, offered by the American Hotel & Lodging Educational Institute (AHLEI), is a prestigious credential for hospitality professionals specializing in revenue optimization. This certification focuses on equipping candidates with advanced skills in pricing, forecasting, inventory management, and strategic use of data to maximize a property's revenue potential. Ideal for hotel managers and finance professionals, the CHRM certification involves rigorous training and assessment, ensuring that certified individuals are adept at driving profitability in the competitive hospitality industry.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • A minimum of one year of experience in a revenue management position within the hospitality industry.
  • Current employment in a revenue management role.
  • Completion of the CHRM self-study program or an equivalent revenue management educational course.
  • Passing the CHRM certification examination.
  • Agreement to uphold the AHLEI professional code of conduct.
  • Recommendation from an immediate supervisor or someone with a higher position within the organization.

    • Certified Hospitality Educator (CHE)

    Certification Provider
    American Hotel & Lodging Educational Institute (AHLEI)
    Best For
    Hospitality Management Instructors, Culinary Arts Professors, Hotel Administration Faculty, Tourism Studies Lecturers, Hospitality Training Coordinators, Academic Program Directors with a focus on Hospitality Education
    Description
    The Certified Hospitality Educator (CHE) certification, offered by the American Hotel & Lodging Educational Institute (AHLEI), is a prestigious credential for post-secondary hospitality educators. It signifies excellence in teaching, an understanding of the hospitality industry, and a commitment to professional growth. Candidates for CHE undergo a rigorous process that includes a review of their educational practices and a demonstration of their teaching skills. This certification is ideal for educators seeking to enhance their instructional abilities and credibility within the hospitality education community.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • A minimum of two years of full-time post-secondary teaching experience in hospitality or a related field.
  • A current full-time or part-time faculty position at an accredited post-secondary school that offers programs in hospitality management, or related disciplines.
  • A bachelor's degree or higher from an accredited institution, preferably in hospitality or a related field.
  • Completion of the CHE workshop offered by AHLEI, either in-person or online.
  • Successful completion of the CHE examination, which assesses the candidate's teaching knowledge and skills.
  • Submission of a portfolio that includes a self-evaluation of teaching philosophy, methodology, and effectiveness, as well as supporting documentation such as sample lesson plans and student evaluations.

    • Certified Hospitality Department Trainer (CHDT)

    Certification Provider
    American Hotel & Lodging Educational Institute (AHLEI)
    Best For
    Hospitality Trainers, Departmental Training Coordinators, Assistant Hotel Managers, Front Office Supervisors, Food and Beverage Managers, Housekeeping Managers
    Description
    The Certified Hospitality Department Trainer (CHDT) certification, offered by the American Hotel & Lodging Educational Institute (AHLEI), is designed for hospitality professionals who are responsible for training and development within their department. This certification validates an individual's expertise in designing and implementing effective training programs, enhancing team performance, and fostering a culture of continuous learning and improvement in the hospitality industry. Earning the CHDT demonstrates a commitment to professional growth and a mastery of training principles that can lead to improved guest satisfaction and operational success.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • Current employment in a hospitality organization with a minimum of 90 days of experience in your department.
  • High school diploma or equivalent.
  • Completion of a training program by the American Hotel & Lodging Educational Institute (AHLEI) or proof of equivalent training and experience in hospitality training and development.
  • Identification of a department head or general manager to verify your job responsibilities and qualifications.
  • Passing the CHDT examination administered by AHLEI.
  • Commitment to uphold the AHLEI professional code of conduct and dedication to continuous education in the hospitality field.

    • Certified Guest Service Professional (CGSP)

    Certification Provider
    American Hotel & Lodging Educational Institute (AHLEI)
    Best For
    Front Desk Agents, Guest Service Representatives, Concierge Staff, Hotel Operations Managers, Customer Service Managers in Hospitality, Hospitality Professionals with 6+ months experience
    Description
    The Certified Guest Service Professional (CGSP) designation, offered by the American Hotel & Lodging Educational Institute (AHLEI), is a prestigious certification for hospitality professionals. It focuses on elevating the guest experience by enhancing customer service skills. Candidates learn best practices in handling guest complaints, mastering communication, and creating memorable service experiences. Earning the CGSP demonstrates a commitment to excellence in guest service and is recognized as a mark of professionalism and dedication in the hospitality industry.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • Minimum of 6 months of experience in a hospitality-related position.
  • Completion of the Certified Guest Service Professional (CGSP) training program or workshop offered by AHLEI.
  • Passing the CGSP examination with a score determined by AHLEI.
  • Agreement to uphold the AHLEI professional code of conduct.
  • For non-hotel employees, a letter from a manager verifying the candidate's guest service role may be required.
  • Renewal of certification every five years through continuing education or re-examination to maintain the CGSP designation.

    • Certified Hospitality Supervisor (CHS)

    Certification Provider
    American Hotel & Lodging Educational Institute (AHLEI)
    Best For
    Front Office Supervisor, Housekeeping Supervisor, Food and Beverage Supervisor, Guest Services Supervisor, Shift Manager with hospitality experience, Team Leader in hotel operations
    Description
    The Certified Hospitality Supervisor (CHS) is a prestigious credential offered by the American Hotel & Lodging Educational Institute (AHLEI) designed for current and aspiring supervisors in the hospitality industry. This certification focuses on developing essential supervisory skills, such as leadership, communication, and management, tailored to the unique operational demands of hospitality environments. Earning the CHS demonstrates a commitment to professional growth and a deep understanding of effective supervisory practices, positioning individuals for career advancement within the hospitality sector.
    Includes Certification
    Yes
    Time to Complete
    90 hours
    Price
    Prerequisites
  • At least 6 months of supervisory experience in the hospitality industry.
  • Completion of the Certified Hospitality Supervisor (CHS) application.
  • Passing the CHS examination administered by AHLEI.
  • Access to a current or previous supervisor to validate supervisory work experience.
  • Payment of applicable certification fees.
  • Agreement to uphold the AHLEI professional code of conduct.

    • Certified in Hospitality Business Acumen (CHBA)

    Certification Provider
    Hospitality Financial and Technology Professionals (HFTP)
    Best For
    Hotel General Manager, Financial Controller in Hospitality, Director of Operations in Hospitality, Revenue Manager, Hospitality Consultant, Assistant Hotel Manager with Financial Oversight Responsibilities
    Description
    The Certified in Hospitality Business Acumen (CHBA) is a prestigious certification offered by the Hospitality Financial and Technology Professionals (HFTP). This certification is designed for hospitality professionals seeking to enhance their financial literacy and business acumen. It focuses on equipping candidates with the skills to make informed business decisions, understand financial reports, and apply strategic management principles in the hospitality industry. The CHBA certification involves rigorous coursework and an examination, ensuring that certified individuals are well-versed in the nuances of hospitality finance and operations.
    Includes Certification
    Time to Complete
    Price
    Prerequisites
  • A minimum of two years of experience in a hospitality-related field, such as hotels, resorts, or restaurants.
  • A bachelor's degree in hospitality, business, finance, or a related field, or equivalent work experience.
  • Completion of the CHBA self-study program or other approved educational courses provided by HFTP or similar organizations.
  • Understanding of basic financial principles and accounting as applied to the hospitality industry.
  • Passing the CHBA examination, which assesses knowledge of hospitality finance, strategic management, and business acumen.
  • Membership in the Hospitality Financial and Technology Professionals (HFTP) is recommended but not mandatory.

    • Certified Rooms Division Executive (CRDE)

    Certification Provider
    American Hotel & Lodging Educational Institute (AHLEI)
    Best For
    Rooms Division Manager, Front Office Manager, Executive Housekeeper, Director of Guest Services, Hotel Operations Manager, General Manager with Rooms Division Experience
    Description
    The Certified Rooms Division Executive (CRDE) is a prestigious credential offered by the American Hotel & Lodging Educational Institute (AHLEI) designed for hospitality professionals overseeing room division operations. This certification validates an individual's expertise in managing front office, housekeeping, reservations, and engineering. To earn the CRDE, candidates must demonstrate a comprehensive understanding of guest services, employee management, and financial acumen within the hotel's rooms division, ensuring they can deliver exceptional guest experiences and operational efficiency.
    Includes Certification
    Yes
    Time to Complete
    Price
    Prerequisites
  • A minimum of two years of experience in a management position with responsibility for the rooms division within a lodging hospitality operation.
  • Current employment in a qualifying position, with duties that reflect the competency areas necessary for the rooms division executive role.
  • A completed CRDE application form submitted to AHLEI.
  • Proof of educational background, which could include a high school diploma, equivalent, or higher.
  • Successful completion of the CRDE examination, which assesses knowledge and skills in rooms division management.
  • Endorsement from two individuals who can validate the candidate's work experience and qualifications for the certification.

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    Benefits of Having a Hospitality Manager Certification

    Professional Validation and Marketability: A Hospitality Manager certification is a mark of professionalism that validates your expertise and knowledge in the hospitality industry. It demonstrates to potential employers that you have met a certain standard of excellence and are serious about your career. This can significantly enhance your marketability and make you a more attractive candidate for top-tier positions within the industry.

    Comprehensive Industry Insight: Certification programs often cover a broad range of topics, from guest service excellence to operational management and financial acumen. By obtaining a Hospitality Manager certification, you gain a holistic understanding of the industry, which can help you make informed decisions and drive business success in a variety of settings, from hotels to restaurants and beyond.

    Advancement and Growth Potential: For hospitality professionals looking to climb the career ladder, a certification can be a key differentiator. It not only showcases your dedication to continuous learning but also equips you with the advanced skills necessary to take on higher-level management roles. This can lead to increased responsibilities, higher earning potential, and greater job satisfaction.

    Networking and Professional Connections: Many certification programs provide access to exclusive networks of hospitality professionals, alumni, and industry events. These connections can be invaluable for career development, offering mentorship opportunities, industry insights, and potential job leads that might not be available elsewhere.

    Confidence in Leadership and Operations: Earning a certification can bolster your confidence in your ability to lead a team and manage hospitality operations effectively. It reassures both you and your employer of your capabilities, providing you with the assurance and practical know-how to excel in a managerial role and deliver exceptional guest experiences.

    How to Choose the Best Hospitality Manager Certification

    Selecting the right certification as a Hospitality Manager is a strategic move that can significantly enhance your professional profile and open doors to new opportunities within the hospitality industry. With a plethora of certifications available, it's essential to choose one that not only aligns with your current expertise but also equips you with the skills and knowledge to excel in your desired career path. This section will guide you through the process of evaluating and selecting a certification that is tailored to your professional development and long-term career goals in hospitality management.
    • Assess Career Specialization: Determine the area within hospitality management where you want to specialize, such as food and beverage, hotel management, event planning, or tourism. Choose a certification that deepens your expertise in that niche, ensuring it will make you a more competitive candidate for specialized roles.
    • Industry Demand and Advancement Potential: Research the certifications that are most sought after by employers in your segment of the hospitality industry. Opt for those that not only meet current industry standards but also offer advanced credentials, which can pave the way for higher-level positions and increased earning potential.
    • Global Recognition and Standards: Look for certifications that are recognized internationally, especially if you aspire to work in different countries or with global brands. Certifications that adhere to widely accepted industry standards can be particularly advantageous in the global hospitality market.
    • Curriculum and Skill Development: Evaluate the curriculum of the certification programs. Prioritize those that offer a comprehensive skill set, including both operational and soft skills like customer service excellence, financial acumen, and digital literacy, which are critical in today's hospitality landscape.
    • Return on Investment: Consider the time and financial investment required for each certification and weigh it against the potential career benefits. Look for programs that offer a balance of affordability, time commitment, and opportunities for career advancement, ensuring a worthwhile investment in your professional growth.

    Preparing for Your Hospitality Manager Certification

    Earning a certification as a Hospitality Manager is a strategic move that can enhance your career prospects and deepen your understanding of the industry. The process involves a commitment to learning and personal development, ensuring that you are up-to-date with the latest trends and best practices in hospitality management. To maximize the benefits of your certification and to prepare effectively, it's crucial to approach the process with a well-thought-out plan. The following guidelines are designed to help you prepare for your Hospitality Manager certification in a way that is structured, comprehensive, and conducive to professional growth.

    Identify Your Certification Goals: Start by pinpointing exactly why you want to obtain a certification. Are you looking to advance in your current role, pivot to a different area within hospitality, or simply to enhance your knowledge base? Understanding your goals will help you select the right certification program and focus your studies on the areas that will benefit you the most.

    Develop a Comprehensive Study Schedule: Once you've chosen a certification, create a study schedule that outlines all the topics you need to cover. Break down the syllabus into smaller, more digestible segments and set aside regular study times each week. Consistency is key, so make sure your study sessions are frequent and evenly spaced to avoid cramming.

    Utilize a Variety of Learning Resources: Don't limit yourself to the materials provided by the certification body. Supplement your learning with additional resources such as industry books, online courses, webinars, and hospitality journals. Diversifying your study materials can provide a broader perspective and help reinforce your understanding of complex concepts.

    Network with Industry Professionals: Connecting with peers and seasoned professionals in the hospitality industry can offer invaluable insights and support. Join professional associations, attend industry events, and participate in online forums dedicated to hospitality management. Networking can also lead to mentorship opportunities and provide you with practical advice on navigating the certification process.

    Practice Real-World Application: Theory is important, but the ability to apply what you've learned to real-life situations is what will truly set you apart. Seek out opportunities to implement new strategies and best practices in your current role. Whether it's through a project at work, a volunteer position, or a case study, hands-on experience will solidify your knowledge and demonstrate your commitment to professional development.

    Prepare for the Exam: As the certification exam approaches, intensify your preparation by taking practice tests and reviewing study materials. This will help you identify areas where you need further study and get you accustomed to the format and timing of the actual exam. Remember to rest and maintain a healthy routine as the exam date nears, ensuring that you are mentally and physically prepared for the challenge ahead.

    Certification FAQs for Hospitality Managers

    Is getting a Hospitality Manager certification worth it?

    The worth of a Hospitality Manager certification hinges on your career phase, professional aspirations, and the nuances of the hospitality sector you're eyeing. For novices, it's an asset that imparts essential knowledge, industry jargon, and insights into the managerial role, potentially paving the way for entry. Seasoned professionals might find it valuable for updating their expertise, honing a niche skill set, or showcasing dedication to ongoing growth and industry engagement.

    Certifications can bolster your professional standing, making your profile more attractive to potential employers. In the service-focused world of hospitality, where customer experience is paramount, a certification can signify a serious commitment to excellence and set you apart in a crowded field.

    Do you need a certification to get a job as a Hospitality Manager?

    In the hospitality industry, while certifications are not always a strict prerequisite for a Hospitality Manager position, they can significantly bolster your profile. A certification can demonstrate your commitment to the industry and your eagerness to stay abreast of current hospitality trends and standards.

    For those lacking extensive experience in hospitality, a certification can serve as a testament to their knowledge and readiness to take on managerial responsibilities. However, employers often place a high value on practical experience, customer service skills, and a proven ability to manage hospitality operations effectively. Ultimately, a blend of hands-on experience and a relevant certification can provide a strong foundation for a successful career as a Hospitality Manager.

    Can Hospitality Manager certifications help pivoters make the transition into Customer Service from another career path?

    Yes, Hospitality Manager certifications can be a significant asset for those transitioning from a different career. These certifications typically cover essential industry practices, customer service excellence, and operational management, equipping career changers with the specialized knowledge needed in hospitality leadership. They signal to employers a dedication to mastering the hospitality sector's nuances and can provide a competitive edge in the job market. Additionally, the community and connections formed during certification courses can offer support and opportunities within the hospitality industry network.
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