12 Administrative Assistant Resume Examples for Your 2024 Job Search

Administrative Assistants are experts at ensuring smooth office operations and supporting high-level executives. Just like an efficient office, your resume as an administrative assistant should be well-organized and effectively communicate your skills to support the needs of the team. In this guide, we'll explore 12 administrative assistant resumes that demonstrate how to present your qualifications and strengths.

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Administrative Assistants play a crucial role in supporting the day-to-day operations of organizations and ensuring that tasks are completed efficiently and effectively. As we will explore, they are responsible for a wide range of tasks, from managing schedules and emails, to providing administrative support to teams and individuals. The role requires strong organizational skills, attention to detail, and excellent communication and interpersonal skills. To secure a job as an Administrative Assistant in 2023, it's important to showcase your skills and expertise through a well-written resume. Whether you're an experienced administrative professional or just starting your career, a great resume will help you stand out and get noticed by potential employers. Below, you'll find a collection of administrative assistant sample resumes for individuals at different career levels, with different specialties, and across industries. Let's get started.

Common Responsibilities Listed on Administrative Assistant Resumes:

  • Greet visitors, answer phones, and direct inquiries
  • Arrange meetings and business travel for management team
  • Prepare and track purchase orders and invoices
  • Maintain filing systems, databases, and information systems
  • Coordinate office moves, supplies orders, and setup of IT systems
  • Ensure compliance with administrative policies and procedures
  • Prepare agendas and other written correspondences
  • Take and distribute meeting minutes
  • Maintain conference room calendars
  • Develop and distribute weekly and monthly reports
  • Set up video conference calls with remote employees
  • Manage and organize databases and electronic records
  • Research, analyze, and compile information for business reports
  • Create and update spreadsheets, presentations, forms, and databases
  • Collaborate with other departments on ongoing projects
  • Ensure all contracts are filled out properly and filed in a timely manner


You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Administrative Assistant Resume Example:

Administrative Assistants are responsible for providing an array of support services to help maximize productivity within an organization. Your resume should reflect experience with implementing and managing systems, providing administrative support to executives, and executing tasks with accuracy and efficiency. Be sure to showcase any projects that you’ve successfully completed and any contributions that you’ve made to a team and/or individual performance. This position requires strong organizational, administrative, and multi-tasking capabilities, which should be emphasized in your resume.
Michael Rodriguez
(233) 194-3568
Administrative Assistant
Highly organized and efficient administrative professional with 4 years of experience in managing projects and initiatives. Proven track record of increasing productivity by 10% and reducing administrative errors by 20%. Skilled in providing high-level administrative support to executives and contributing to the company's overall performance.
Administrative Assistant
3/2022 – Present
Sunder Mifflin
  • Coordinated and managed projects and initiatives for the organization, resulting in a 10% increase in productivity.
  • Led the implementation of a new office management system, streamlining daily operations and reducing administrative errors by 20%.
    Provided high-level administrative support to executives, resulting in a positive impact on the company's overall performance.Provided exceptional customer service, directly resulting in a 5-point increase in customer satisfaction ratings.
Executive Assistant
3/2020 – 3/2022
Arcane Innovations
  • Executed tasks effectively and efficiently, resulting in a 15% increase in departmental productivity
  • Demonstrated strong ability to do quality work for the usual projects that an individual would be assigned at this level
  • Provided support to management, resulting in a positive impact on the company's overall performance
  • Optimized administrative processes, enabling more efficient document workflow that bolstered productivity
Administrative Assistant Intern
3/2019 – 3/2020
Equinox Enterprises
  • Assisted with general administrative tasks and projects, resulting in a positive impact on the company's overall performance
  • Demonstrated strong attention to detail, resulting in a 25% decrease in administrative errors
  • Provided support to management, resulting in a positive impact on the company's overall performance
  • Constructed comprehensive spreadsheets and presentations for team meetings and executive keynotes, creating visuals that highlighted successes and drove actionable insights
  • Project Management
  • Office Management Systems
  • Executive Support
  • Effective Task Execution
  • Quality Work
  • Administrative Support
  • General Administrative Tasks
  • Attention to Detail
  • Time Management
  • Interpersonal Communication
  • Problem-Solving
  • Critical Thinking
  • Organization
  • Prioritization
  • Initiative
  • Multi-Tasking
  • Adaptability
  • Data Entry
  • Microsoft Office
  • Technical Writing
Administrative Assistant Certification (CAA)
National Career Certification Board (NCCB)
Certified Administrative Professional (CAP)
International Association of Accessibility Professionals (IAAP)
Microsoft Office Specialist (MOS)
Bachelor of Science in Business Administration
Arkansas Tech University
Russellville, AR
  • Business Administration
  • Communication

Administrative Assistant with no experience Resume Example:

James Lee
(233) 103-2208
Administrative Assistant with no experience
A highly organized, customer-centric administrative assistant with no work experience looking to leverage my remarkable communication, problem-solving and time management skills to provide exceptional customer service, streamline administrative procedure, and ensure organizational operations run smoothly.
Adminstrative Assistant Intern
10/2022 – 02/2023
Summit Services
  • Implemented time-saving processes involving ordering and tracking office supplies, resulting in more efficient inventory management leading to cost savings.
  • Demonstrated proactive phone answering behaviors, logging and directing up to 20 calls per day with an average answer speed of 8 seconds.
  • Composed professional emails and documents using MS Office, providing a foundational layer of communication and documentation for the whole organization.
Front Desk Assistant
07/2022 – 10/2022
Acme Business Solutions
  • Improved ability to manage and prioritize daily tasks, resulting in a better time management system and ensuring that all demands were met within deadlines
  • Developed effective strategies for filing systems that resulted in a higher degree of organization and accuracy of documents
  • Supported team members with complex scheduling tasks, managing calendar and appointment settings to ensure on-time attendance
Quick Assist Inc.
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Microsoft Office Expertise
  • Telephone Etiquette
  • Customer Service
  • Organization
  • Document Preparation
  • Inventory Management
  • Scheduling
  • Filing Systems
  • Presentation Preparation
  • Verbal and Written Communication
Associate of Applied Science
Grand Rapids Community College
Grand Rapids, MI

Administrative Aide Resume Example:

Administrative aides serve as the backbone of an organization through coordination of day-to-day operations and overseeing administrative tasks. Your resume should showcase a successful track record of streamlining document management, recruitment and training. You should emphasize any experience of managing complex filing systems and improving efficiency with the use of technology. Additionally, highlight any experience with customer engagement efforts that focus on diversity and inclusion.
Martha Davis
(233) 123-1352
Administrative Aide
Highly organized and efficient Administrative Aide with 3 years of experience, proven track record of organizing and streamlining workflow processes to enhance productivity and performance. Implemented innovative solutions to improve customer engagement and retained staff members, while achieving a 15-50% increase in organizational efficiency. Thrives in a fast-paced and ever-changing environment where multitasking, attention to detail and problem-solving skills can be fully leveraged.
Administrative Aide
09/2022 – Present
Parkview Associates
  • Managed workflow of documents, records, schedules and logistic for executive staff which resulted in a 20% decrease in time spent on administrative tasks.
  • Analyzed departmental records, prepared extensive reports and devised innovative solutions to meet organizational goals.
  • Developed and implemented new filing system and procedures, to optimize the office efficiency and enhance productivity by 10%.
Administrative Clerk
03/2022 – 09/2022
Oakwood Administrative Services
  • Oversaw the planning and delivery of staff meetings, events and travel arrangements, resulting in a robust communication infrastructure between staff and executives.
  • Increased customer engagement efforts by 25%, through recruitment and retention activities that embraced diversity and inclusion initiatives.
  • Trained new team members on the data entry, document management and other office administrative tasks to improve job performance.
Office Assistant
01/2022 – 03/2022
Elite Admin Co
  • Implemented workflow management system that automated the tracking, reviewing and organizing of documents and records, boosting organizational productivity by 15%
  • Instrumental in managing complex filing systems with efficient record keeping, which enlarged the manageability and accuracy of documents by 50%
  • Streamlined communication process by constructing and maintaining databases with pertinent data, allowing more precise decisions within the organization
  • Microsoft Office Suite
  • Organization and Time Management
  • Data Entry and Management
  • Bookkeeping and Budgeting
  • Filing, Record Keeping and Documentation
  • Communication Skills
  • Time Management and Organization
  • Event Planning and Coordination
  • Customer Service and Engagement
  • Scheduling and Calendar Management
  • Staff Training and Development
  • Critical Thinking and Problem Solving
  • Multitasking
  • Writing and Editing
  • Workflow Management
Associate of Applied Science
Southeastern Community College
Nashville, TN

Administrative Support Resume Example:

Administrative Support professionals provide invaluable assistance to executive teams and departments by ensuring processes run smoothly and efficiently. Your resume should emphasize your ability to arrange and coordinate meetings and events, effectively manage databases and data entry, and provide compliance research. Additionally, showcase cost containment strategies, strong customer service skills, and other relevant experiences that demonstrate success in administrative support roles.
William Brown
(233) 125-510
Administrative Support
Dedicated and detail-oriented Administrative Support professional with proven success in streamlining administrative processes, travel management, and cost containment initiatives. Seeking to utilize organizational and research skills to provide exemplary administrative support at a growing organization and contribute to its continued success.
Administrative Support
08/2022 – Present
Apex Advisors
  • Increased process efficiency and department productivity through the development a new filing system that streamlined document organization, categorization, and storage
  • Met monthly department goal of processing 125 invoices per month with 100% accuracy and on time
  • Proactively provided regulatory compliance support and research to ensure department operations remain compliant with organizational and industry standards.
11/2021 – 08/2022
Cedarwood Support Services
  • Proved expertise in travel management by arranging 100+ domestic and international trips; saved the organization over $4000 in total by negotiating discounts
  • Exceeded stakeholder expectations by effectively coordinating meetings and conference events on tight timelines
  • Championed a creative cost containment initiative that identified and reduced spending in non-essential department services by over 15%
Office Assistant
05/2021 – 11/2021
Supportive Services Co.
  • Showed excellence in data entry and database administration by successfully transitioning from paper-based process to an automated system, resulting in a 35% increase in data accuracy and aggregate speeds of information requests
  • Demonstrated exceptional customer service through providing timely, accurate responses to 200+ client inquiries every month
  • Awarded with the “Organizational Support of the Year” award for seamlessly managing the executive calendar and providing timely, professional administrative support.
  • Filing System Development & Maintenance
  • Regulatory Compliance & Research
  • Communications & Collaboration
  • Travel Management & Expense Tracking
  • Cost Containment & Budget Management
  • Data Entry & Database Administration
  • Customer Service & Support
  • Calendar & Meeting Management
  • Time Management & Organization
Bachelor of Science in Business Administration
Northern Michigan University
Marquette, MI
  • Business Administration
  • Marketing

Administrative Assistant Intern Resume Example:

Administrative Assistant Interns play an important role in ensuring the successful operation of an organization. Successful Administrative Assistant Interns should emphasize their experience with proactive problem-solving, customer service, and organization, as well as providing support to other teams and departments. An effective Administrative Assistant Intern will showcase their attention to detail, ability to efficiently manage time and increased efficiency during their past roles. This resume example is a great example of what successful Administrative Assistants Intern resumes should look like.
Emily Reyes
(233) 617-3680
Administrative Assistant Intern
A motivated and detail-oriented Administrative Assistant Intern seeking to leverage knowledge of office systems and the ability to simplify processes to provide comprehensive support for all day-to-day operations. With strong problem-solving and multitasking skills, I deliver exceptional productivity and customer service to help teams stay on track and strengthen workplace efficiency. I am eager to join an established organization that encourages professional growth and development.
Administrative Assistant Intern
09/2022 – Present
Signature Solutions
  • Assisted in the organization and coordination of a successful company-wide conference, resulting in a 20% increase in attendance and positive feedback from attendees.
  • Developed and implemented a system for tracking and managing office supplies, resulting in a 15% reduction in office supply costs.
  • Assisted in the creation and implementation of a new customer service protocol, resulting in a 25% increase in customer satisfaction ratings.
04/2022 – 07/2022
Silverline Corp.
  • Streamlined office operations by effectively managing the reception desk, ensuring prompt and courteous responses to inquiries and directing calls to the relevant departments.
  • Improved the efficiency of the department by creating a centralized filing system, reducing the time needed to retrieve important documents by 50%.
  • Provided administrative support to other departments, reducing the workload of team members by 20%, resulting in improved productivity and better delivery of services.
01/2022 – 04/2022
Future First Assistants
  • Implemented a comprehensive reporting system, resulting in an organized and centralized database for important information, improving the decision-making process for upper management.
  • Coordinated several successful company events, which involved logistical planning, venue booking, and ensuring smooth operations during the event, resulting in a positive impact on the company's image.
  • Maintained a detailed and accurate calendar, ensuring all deadlines, appointments, and meetings were efficiently managed, resulting in improved time management for the department.
  • Strong organizational and multi-tasking skills
  • Excellent communication and interpersonal skills
  • Able to work independently and in teams
  • Proficient in Microsoft Office suite and other relevant software
  • Proficient in scheduling and calendar management
  • Proven track record of meeting deadlines
  • Troubleshooting and problem solving skills
  • Adaptable to rapidly changing environments
  • Detail-oriented and meticulous
  • Excellent customer service and client relations
  • Ability to handle sensitive and confidential information
  • Knowledge of clerical and administrative procedures
Associate of Applied Science in Administrative Assistance
Pace University
New York, NY
  • Business Administration
  • Communication

Administrative Clerk Resume Example:

Administratvie clerks oversee and manage daily administrative tasks to help ensure maximum productivity in the office. They should emphasize their ability to increase efficiency, save costs, and provide office organization on their resumes. Administrative clerks should highlight relevant hard and soft skills that demonstrate their capacity for problem solving such as successful cost cutting, streamlining processes, and leading collaborative teams. They also need to have strong organization and communication skills to effectively manage their tasks and support the goals of the office.
Jennifer Smith
(233) 769-7276
Administrative Clerk
A highly organized and process-oriented Administrative Clerk with experience in supporting corporate initiatives and streamlining office operations. Seeking to leverage strong interpersonal and project management skills to serve as an integral contributor to [company name]'s success. Aiming to impact the organization through improved customer service and productivity goals.
Administrative Clerk
08/2022 – Present
Excel Enterprises
  • Generated over 50% cost savings by creatively consolidating purchasing agreements with key suppliers.
  • Developed a streamlined document filing system to ensure the office ran efficiently.
  • Designed an automated process that tracks and reconciles invoices while actively monitoring financial records.
Office Coordinator
11/2021 – 08/2022
Aspen Administrative Services
  • Pioneered an updated phone/voicemail system that reduced incoming call wait times by an average of 3 minutes
  • Reduced expenses related to office supplies and materials by introducing an innovative inventory management system
  • Successfully coordinated complex travel arrangements for senior executives to 25 countries in the region
05/2021 – 11/2021
Reliable Records Co.
  • Streamlined onboarding processes, resulting in a reduction in paperwork of over 25%
  • Developed and managed numerous automated systems, tools, and processes that increased enterprise efficiency
  • Collaboratively prepared executive correspondence, reports, and other documents for numerous high-profile meetings
  • Communication & Interpersonal Skills
  • Financial Management
  • Organizational & Time-Management Skills
  • Problem Solving/Analytical Thinking
  • Attention to Detail
  • Computer Proficiency (Microsoft Office Suite, ERP, CRM)
  • Professionalism & Diplomacy
  • Adaptability & Flexibility
  • Customer Service & Conflict Resolution
  • Document & Database Management
  • Process Improvement & Quality Assurance
  • Multi-tasking & Prioritization
Bachelor of Applied Science
University of Idaho
Moscow, ID
  • Administrative Support
  • Nonprofit Administration

Beginner Admin Assistant Resume Example:

An Admin Assistant is responsible for performing administrative and operational tasks. When writing your resume, it is important to focus on accomplishments such as cost savings, improved customer service and satisfaction, and productivity gains from the automation of processes. Your resume should focus on the technical and organizational skills that you have developed in prior positions, as well as the successful implementations of methods that have improved the performance of the organization. Be sure to mention any successful projects/tasks that you have executed and to showcase your problem solving and organization capabilities.
Samantha Davis
(233) 690-1396
Beginner Admin Assistant
Highly organized and detail-oriented individual seeking to attain an Admin Assistant position in a fast-paced environment. Capable of efficiently managing projects and utilizing my excellent organizational, communication and problem-solving skills to provide top-notch customer service and optimize operational efficiency. Committed to developing automated solutions to maximize resources and reduce cost.
Junior Admin Assistant
09/2022 – Present
Easy Admin Co.
  • Developed and managed a filing system for documents and automated systems that reduced document retrieval time by 25%.
  • Researched and recommended cost-effective supplies that resulted in a 35% cost savings for the organization.
  • Automated the email process with templates and message rules that led to an average response time of two hours.
Office Assistant
04/2022 – 07/2022
Novice Admins Inc.
  • Enhanced the customer service experience by addressing inquiries with up-to-date product knowledge and effectively referring customers to the appropriate team members.
  • Implemented contact management tools to organize customer data and tracking system that improved customer satisfaction ratings by 20%.
  • Replaced manual documentation processes with automated solutions, generating productivity gains of over 35%.
Administrative Clerk
01/2022 – 04/2022
Beginner Admin Co.
  • Answered customer inquiries on the phone, online, and through email, increasing customer satisfaction ratings by 10%
  • Streamlined scheduling processes to enable efficient meeting coordination that increased overall operational efficiency by 23%
  • Edited documents, videos, and graphics for presentations that met client expectations and demonstrated understanding of task outcome
  • Document filing and retrieval
  • Microsoft Office proficiency
  • Automation and streamlining of processes
  • Contact management tools
  • Cost savings/reduction
  • Problem solving/critical thinking
  • Customer service/relations
  • Excellent Communication (Written & Verbal)
  • Attention to detail
  • Organizational and time-management skills
  • Presentation development
  • Ability to embrace and learn new technologies
  • Flexible and adaptable to changing needs
Associate of Applied Science in Human Resources
University of North Carolina Greensboro
Greensboro, NC

Entry Level Administrative Assistant Resume Example:

An Entry Level Administrative Assistant role involves supporting the administrative needs of a business. For example, this includes organizing schedules, managing travel logistics, creating efficient databases, and facilitating meetings and events. When crafting your resume, it’s important to include relevant work experiences that demonstrate your organizational abilities, attention to detail and commitment to getting the job done. Additionally, emphasize the importance of collaborative efforts, such as working with both experienced and new administrative assistants.
Haley Wilson
(233) 668-7765
Entry Level Administrative Assistant
Highly organized and detail-oriented professional seeking an Entry Level Administrative Assistant position to bring excellent organizational skills and coordination abilities to increase efficiency of the company operations. Possessing excellent communication skills and ability to think both critically and creatively, which will ensure successful support of the administrative operations. Seeking to leverage my experiences in administrative support to contribute to the long-term success of the organization.
Administrative Assistant
09/2022 – Present
Admin Aide Inc.
  • Organized and managed the schedule and travel itineraries of upper management, resulting in a 10% increase in their productivity.
  • Created and maintained spreadsheets and databases, streamlining the company's administrative processes.
  • Coordinated and organized meetings and events, improving the overall efficiency of the company.
Administrative Assistant Intern
04/2022 – 07/2022
Assistants 'R' Us
  • Assisted in scheduling and organizing meetings and events, gaining experience in administrative support.
  • Shadowed and assisted experienced administrative assistants, learning how to handle various administrative tasks.
  • Participated in team meetings and training sessions, learning best practices for administrative support.
01/2022 – 04/2022
Alveria Solutions
  • Excellent organizational skills
  • Detail oriented
  • Highly proficient in Microsoft Office Suite
  • Strong communication and interpersonal skills
  • Good time management and multi-tasking abilities
  • Ability to work with minimal supervision
  • Adaptability and creativity
  • Proven ability to handle confidential information
  • Accuracy and attention to detail
  • Ability to prioritize tasks
  • Positive attitude and strong work ethic
  • Proactive and organized approach to work
  • Ability to meet deadlines and follow up on tasks
  • Excellent customer service and problem-solving skills
Associate of Applied Science in Human Resources
University of North Carolina Greensboro
Greensboro, NC

Experienced Administrative Assistant Resume Example:

Experienced Administrative Assistants are highly organized individuals skilled in time management, document preparation and filing, and stakeholder management. As a Experienced Administrative Assistant, your resume should focus on your ability to provide support to busy executives and teams. Showcase successful implementations of administrative skill sets, featuring tangible evidence of the impact of such initiatives on the business. Additionally, demonstrate your facility with digital filing systems as well as organizational processes you’ve perfected. This will show prospective employers that you can handle the administrative challenges of the role with ease.
Anna Wilson
(233) 404-2598
Experienced Administrative Assistant
Accomplished Experienced Administrative Assistant with 4 years of experience redesigning and streamlining document filing processes. Expertly managed executive calendars and implemented follow-up processes to reduce response times by 33%. Developed and managed physical and digital filing systems, prepared documents with meticulous attention to detail, and assisted with onboarding processes for smoother transition of new hires.
Administrative Assistant
3/2022 – Present
Admin Associates
  • Efficiently redesigned and implemented digital filing system, resulting in a 26% increase in team efficiency.
  • Expertly managed executive calendars and video conferences, ensuring all meetings and engagements occurred on time and without interruption.
  • Worked with vendors and external parties to coordinate important company events and managed budgets to ensure accuracy in all billing activities.
Administrative Clerk
3/2020 – 3/2022
Executive Edge
  • Elevated stakeholder management and follow-up processes by creating structured tracking initiatives for employees, resulting in 33% faster response times
  • Researched and compiled pertinent industry data to formulate special projects, providing invaluable support to top-level management
  • Created and formatted content for a wide range of documents, from correspondence to reports to PowerPoint presentations—ensuring perfection in final deliverables
Office Assistant
3/2019 – 3/2020
AccuAssist Solutions
  • Drafted and prepared all correspondence, memos, and other documents with meticulous attention to detail, resulting in zero inaccuracies
  • Successfully developed, maintained, and managed physical and digital filing systems, bringing all company documents up to date
  • Assisted with onboarding processes and provided valuable HR advice, resulting in a smoother transition for new hires and improved onboarding practices
  • Advanced Calendar Management
  • Diverse Data Management
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook, Access)
  • Document/Presentation Formatting and Editing
  • Outstanding Written and Verbal Communication
  • Technical Documentation/Instruction Writing
  • Knowledge of Business Workflows
  • Task Automation/Process Improvement Strategies
  • Resource Allocation and Scheduling
  • Time Management and Organization
  • Research and Analytical Thinking
  • Database Management and Analysis
  • Budget Planning and Tracking
  • Innovative Problem-Solving
  • Conflict Resolution and Mediation
  • Professional Presentation and Negotiation
  • Expert Customer Service and Interpersonal Skills
  • Onboarding and HR Support
Certified Administrative Professional (CAP)
International Association of Administrative Professionals (IAAP)
Bachelor of Business Administration
University of West Michigan Tech
Grand Rapids, MI
  • Communication
  • Management

Junior Admin Assistant Resume Example:

Junior Admin Assistants are responsible for providing administrative support to organizations. In their resume, they should emphasize their technical skills and accomplishments, such as creating digital filing systems, automating daily tasks, and streamlining administrative processes. They should also showcase their organizational skills and the ability to manage people, such as managing travel logistics and staffing projects. Lastly, they should include any data management and reporting tasks that they were responsible for, for example Excel spreadsheets and presentations shown above.
Sophia Rodriguez
(233) 781-6747
Junior Admin Assistant
A highly motivated Junior Admin Assistant with expertise in streamlining administrative processes, managing travel logistics, implementing data management systems and developing business presentations. Seeking to leverage exceptional skills in organization and data entry to ensure peak performance and efficiency within an administrative role. Aiming to be an indispensable asset to the team by cutting costs and maximizing operations.
Junior Admin Assistant
08/2022 – Present
AdminLink Inc.
  • Streamlined administrative processes, resulting in a 15% reduction in daily workflow processing time.
  • Managed travel logistics for teams of 15+ staff members with 100% satisfaction feedback for on-time performance and hotel reservations.
  • Streamlined Office Suite data management with the introduction of advanced organization systems and data backup processes, leading to a 20% increase in data storage efficiency.
Administrative Assistant
11/2021 – 08/2022
SupportZone Solutions
  • Implemented a digital filing system and process tracking methodology, resulting in a 25% increase in data entry accuracy and improved business performance
  • Developed an up-to-date organizational chart which aided in the recruitment of 50+ NPO professionals per month
  • Created a variety of business presentations for executive-level stakeholders which contributed to a 10% increase in operational efficiency for the department
Data Entry Clerk
05/2021 – 11/2021
AdminWorks Group
  • Generated multiple Excel spreadsheets reports, critical to monitoring in-house operations and cross-team synergy
  • Established weekly performance reviews and updated the team on progress measurements and productivity levels
  • Automated various daily tasks with the integration of office technologies, reducing the need for manual entry by 35%
  • Advanced office software proficiency
  • Data management
  • Automation/Technology integration
  • Project management
  • Negotiation
  • Microsoft Excel/Spreadsheet expertise
  • Logistics/Travel coordination
  • Time management
  • Organizational chart design
  • Reporting and analytics
  • Presentation development
  • Digital filing system implementation
  • Scheduling
  • Professional communication
  • Employee performance management
  • Problem-solving
  • Multi-tasking
  • Attention to detail
  • Process optimization
Associate of Applied Science in Administrative Assistance
Central State College
Wichita, KS

Office Administrative Assistant Resume Example:

Office Administrative Assistants play a key role in maintaining efficient office operations and managing complex executive-level tasks. As such, your resume must demonstrate experience in successfully integrating multiple processes and detailed organizational skills. Be sure to highlight specific accomplishments, such as reduced operational costs and streamlined processes. For example, the work experience above exemplifies efficiencies established in onboarding staff, organizing events, and decreasing response times for IT tickets.
Ella Smith
(233) 995-6340
Office Administrative Assistant
Dynamic Office Administrative Assistant with five years of experience in a corporate environment, adept at streamlining operations, facilitating onboarding processes, and supervising IT support. Progressively advanced capabilities honed in the development, implementation and tracking of efficient business practices. Seeking to leverage expertise to help drive organizational development and success at ABC Corp.
Office Administrative Assistant
08/2022 – Present
  • Facilitated onboarding process for 10 new staff members and revised company operations manual with up-to-date regulations and policies.
  • Streamlined administrative operations within department - reduced paperwork by 25%, implemented business expense tracking and reporting system, and improved filing and records organization by 35%.
  • Supported company expansion efforts and initiated event logistics; enhanced administrative control over large scale events, up to 250 people, resulting in 15% higher customer satisfaction.
Office Assistant
11/2021 – 08/2022
  • Developed and implemented tracking system for employee expenses that saved the company 10% in related costs in just 6 months
  • Seamlessly coordinated travel arrangements and logistical support for 8 executive-level employees, ensuring professionalism, efficiency and privacy
  • Established protocols and procedures for workplace maintenance and IT support, leading to improved efficiency
  • Achieved 50% decrease in response times for IT tickets
  • Achieved 90% accurate record-keeping for administrative tasks
05/2021 – 11/2021
TaskForce Inc.
  • Spearheaded office organizational transition, cut overhead expenses following the swap from hard-copy filing to a digital storage system.
  • Implemented mailbox management system that improved incoming mail sorting and routing accuracy by 25%.
  • Optimized company correspondence, streamlining proofreading functions for reports, presentations and other documents to achieve 98% accuracy.
  • Team Collaboration & Management
  • Client Relations
  • Project Planning & Execution
  • Scheduling & Calendar Management
  • Multitasking & Prioritization
  • Data Entry & Records Management
  • Process & Protocol Design
  • Report Writing & Analysis
  • Attention to Detail & Accuracy
  • Confidentiality & Discretion
  • Communication & Interpersonal Skills
  • Event Logistical Support
  • Travel Arrangements & Bookings
  • Office Space & Equipment Maintenance
  • IT Support & Troubleshooting
  • Document Proofreading
  • Time Management & Organization
  • Budget Tracking & Expense Management
  • Customer Service & Satisfaction
  • Business & Technical Writing
Associate of Applied Science
Western Washington University
Bellingham, WA

Senior Administrative Assistant Resume Example:

Senior Administrative Assistants are responsible for managing a range of office operations and optimizing the quality and efficiency of the department while liaising between different stakeholders. As a Senior Administrative Assistant your resume should showcase how you are able to manage complex administrative tasks and how you are able to create and maintain effective operational structures. Additionally, Senior Administrative Assistants need to be able to coordinate meetings and appointments and provide important support to higher-level executives and staff. Showcasing successful project coordination and budgetary duties, such as in the example work experience above, is essential for highlighting this important role.
Nicholas Wilson
(233) 354-8585
Senior Administrative Assistant
A highly organized and detail-oriented Senior Administrative Assistant seeking to leverage expertise in appointment scheduling, travel arrangements, event planning and budget preparation to contribute to the organization's success. Possessing the ability to implement efficient systems and procedures, build strong professional relationships, and provide exceptional support to teams. My goal is to use my skills and knowledge to help drive the organization towards achieving its maximum potential.
Senior Administrative Assistant
07/2021 – Present
Senior AdminWorks
  • Successfully coordinated and scheduled meetings, appointments, and travel arrangements for the CEO, resulting in a 30% increase in productivity for the executive team
  • Implemented an electronic filing system that streamlined the management and retrieval of confidential and sensitive information, reducing the time spent on administrative tasks by 50%
  • Acted as a liaison between the CEO and external stakeholders, resulting in the successful negotiation of several high-value business deals
Administrative Assistant
03/2019 – 07/2021
TaskForce Inc.
  • Designed and managed the office operations, resulting in a 20% increase in efficiency and a 15% decrease in costs.
  • Provided support to other departments, resulting in a 20% increase in overall productivity across the organization.
  • Trained and supervised junior administrative staff, resulting in a 50% increase in the quality of work and a 40% decrease in errors.
Junior Administrative Assistant
02/2017 – 03/2019
  • Successfully coordinated special projects and events, resulting in a 50% increase in employee engagement and satisfaction.
  • Assisted with budget preparation and expense management, resulting in a 25% reduction in overall expenses.
  • Acted as a liaison between the management and employees, resulting in a 30% increase in communication and collaboration across the organization.
  • Advanced Scheduling and Organization Skills
  • Proficient in Office Management Applications
  • Expertise in Document Management Systems
  • Adept at Conflict Resolution
  • Broad Knowledge of Business and Project Management
  • Excellent Communication and Interpersonal Skills
  • Proficiency in Accounting
  • Experienced in Budget and Expense Management
  • Ability to Prioritize Workload Efficiently
  • Proven Training and Supervisory Skills
  • Competent in HR Policies and Procedures
  • Superior Time Management and Multitasking Skills
  • Proven Problem-Solving Ability
  • Skilled Negotiator
  • Excellent Leadership and Teamwork Skills
  • Tech-Savvy with Knowledge of Latest Office Technology
  • Sound Knowledge of Conference, Planning and Event Management
  • Proficiency in Data Analysis and Report Presentation
  • Highly Detail-Oriented
Professional Administrative Certification of Excellence (PACE)
American Society of Administrative Professionals (ASAP)
Certified Administrative Professional (CAP)
International Association of Administrative Professionals (IAAP)
Bachelor of Science in Business Administration
University of New England
Portland, ME
  • Office Management
  • Marketing

High Level Resume Tips for Administrative Assistants:

Creating a resume is all about making your best case for why you should be hired for an individual position.

Certain aspects of your administrative career will hold more weight in the eyes of a recruiter than others will, so you will need to be selective about the information you include, and how you present it.

Here are some tips to help you focus on what matters most:

Emphasize organizational and time-management skills:
As an Administrative Assistant, you are responsible for managing multiple tasks and projects simultaneously. Highlight your organizational and time-management skills on your resume, demonstrating your ability to prioritize tasks, meet deadlines, and manage competing demands.

Showcase your communication and interpersonal skills:
Your role as an Administrative Assistant involves interacting with a variety of stakeholders, including executives, team members, and clients. Emphasize your strong communication and interpersonal skills, including your ability to work collaboratively, resolve conflicts, and communicate effectively.

Demonstrate your proficiency with relevant software and tools:
In any Administrative Assistant role, your expertise with tools like Microsoft Office, Google Suite, CRM platforms, and project management systems will be very relevant and valuable to an organization. Be sure to highlight your proficiency with these types tools, related technology skills, and any certifications or training you've received in this area.

Emphasize your attention to detail:
As an Administrative Assistant, accuracy and attention to detail are critical to success. Highlight your ability to manage complex information, maintain meticulous records, and ensure quality control.

Showcase your problem-solving skills:
As an Administrative Assistant, you are often the first line of defense when problems arise. Emphasize your ability to identify and resolve issues quickly and effectively, demonstrating your problem-solving skills.

Tailor your resume to the job and company:
Customize your resume to each job you apply for, emphasizing the skills and experiences that make you a strong fit for the specific role and company. Use the job description to identify the key skills and qualifications the employer is seeking, and highlight how you meet those requirements.

Must-Have Information for a Administrative Assistant Resume:

Here are the essential sections that should exist in an administrative assistant resume:

  • Contact Information
  • Resume Headline
  • Resume Summary or Objective
  • Work Experience & Achievements
  • Skills & Competencies
  • Education

Additionally, if you're eager to make an impression and gain an edge over other administrative assistant candidates, you may want to consider adding in these sections:

  • Certifications/Training
  • Awards
  • Projects

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Administrative Assistants:

Resume headlines can be a valuable tool for Administrative Assistants to immediately communicate their value proposition and set the tone for the rest of the resume. With recruiters and hiring managers often reviewing hundreds of resumes, a well-written headline can serve as a way to grab the attention of a hiring manager and demonstrate your expertise in organizing complex tasks, streamlining processes, and providing essential clerical support. It gives the recruiter a clear indication of their qualifications / expertise and can earn/warrant a closer look at your resume

Administrative Assistant Resume Headline Examples:

Strong Headlines

  • Proactive Administrative Assistant with 4+ years of Experience

  • Results-Driven Administrative Assistant with 4+ Years of Expertise

  • These resume headlines showcase the candidate's experience and demonstrate their abilities as an Administrative Assistant.

  • Additionally, they highlight the candidate’s proactive attitude and results-driven mindset, with the use of action verbs like “proactive” and “results-driven”.

Weak Headlines

  • Unqualified Administrative Assistant
  • Administrative Assistant; 4 years of Experience
  • These resume headlines either seem unprofessional and lack clarity, or do not do an effective job of showcasing the candidate’s experience. The headline “Unqualified Administrative Assistant” suggests that the candidate is not in fact qualified for the role, which is off-putting, and the headline “Administrative Assistant; 4 Years of Experience” does not prove the candidate’s qualities or demonstrate that they would be an asset to the company.
  • Both headlines fail to demonstrate anything unique or valuable about them as an admin assistant.

Writing an Exceptional Administrative Assistant Resume Summary:

A resume summary is a crucial section for showcasing your administrative abilities, experiences, and accomplishments as an Administrative Assistant. It provides a brief but impactful overview of your skills and qualifications, which is essential in capturing the attention of hiring managers and demonstrating your suitability for the role.

For Administrative Assistants, your resume summary should highlight your administrative skills, experience in managing office operations, and expertise in scheduling and communication. A well-crafted summary will showcase your organizational ability and demonstrate your value as an Administrative Assistant.

Here are a few tips to make effective use of your summary:

  • Tailor it to the specific job that you are applying for – emphasizing the most relevant skills and experiences
  • Highlight your quantifiable achievements, such as reducing office expenses or improving workflow, to demonstrate your value as an Administrative Assistant
  • Use keywords related to the Administrative Assistant role and the administrative support industry to optimize your resume for both people and applicant tracking systems (ATS)
  • Keep the summary concise, aim for no more than 3-4 sentences
  • Avoid cliches and generic statements, and focus on highlighting your unique abilities and experiences.

Administrative Assistant Resume Summary Examples:

Strong Summaries

  • Experienced Administrative Assistant with 4+ years of professional experience in office management, customer relations, clerical duties, and data entry. Adept at multitasking and maintaining a high level of organization and efficiency. Proven track record of providing excellent customer service with a positive attitude.
  • Results-driven Administrative Assistant with 4+ years of experience providing comprehensive administrative and operational support. Highly organized and detail-oriented, with excellent communication and customer service skills. Skilled in streamlining office processes to maximize efficiency and productivity.

Why these are strong:

  • What makes the great summaries great is that they provide specific examples of the Administrative Assistant's skills and experience, such as office management, customer relations, clerical duties, and data entry. They also both emphasize the fact that the Administrative Assistant is organized, efficient, and brings positive energy to the team.

Weak Summaries

  • 4 years' experience as an Administrative Assistant. Knowledgeable in customer relations, data entry, and office management. Efficient and organized.
  • Administrative Assistant with 4 years of experience. I'm great with people and have lots of customer service experience. I'm an organized person and can handle a lot of tasks at once.

Why these are weak:

  • In summary, both examples do not provide any unique value proposition or showcase any noteworthy accomplishments or skills that would make the candidate stand out from other candidates. A strong resume summary for an Administrative Assistant should be specific, highlight the candidate's achievements, and provide evidence to support any claims made.

Resume Objective Examples for Administrative Assistants:

Strong Objectives

  • Recent college graduate seeking role as an Administrative Assistant to utilize excellent organizational skills and detail-orientation to direct office operations efficiently and productively.

  • Self-motivated and organized Administrative Assistant, determined to use strong technical and communication skills to promote efficient, effective office operations.

Why these are strong:

  • What makes objectives strong is that they are customized to the particular position of Administrative Assistant and show a clear indication of the experience and skills that the applicant can bring to the role. The objectives focus on the employer's needs and list what makes the applicant a strong candidate for the job.

Weak Objectives

  • An Administrative Assistant role to grow my career and advance professionally.

  • Highly experienced Administrative Assistant eager to apply my skills and utilize my knowledge of all office tasks to contribute to the workplace.

Why these are weak:

  • These resume objectives are weak because they don't demonstrate any understanding of the role and what the employer is looking for. They simply indicate that the applicant is looking for a job, rather than conveying the value and experience they can bring to the position.

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How to Impress with Your Administrative Assistant Work Experience:

The work experience section of an Administrative Assistant's resume is vitally important for showing employers that you are qualified and have the right qualifications for the position. A great work experience section should concisely explain how your past work and volunteer experience have prepared you for this role, highlighting any relevant skills or achievements. Focusing on details that demonstrate your problem-solving, administrative, customer service and organizational skills will be key to impressing employers.

Best Practices for Your Work Experience Section:

  • Keep your resume succinct. It's important to create a concise and detailed resume that accurately reflects the knowledge and experience you have in the administrative field.
  • Focus on qualifications and abilities related to the job you're applying for, and omit any extra information that's not pertinent to the position.
  • Highlight your core skills. As an Administrative Assistant, you're expected to have excellent organizational and communication skills, so make sure to emphasize these in your resume. You should also showcase any other skills you possess, such as knowledge of software programs, multitasking, and critical thinking skills.
  • Demonstrate proven success. To stand out to recruiters and hiring managers, include examples of successful projects and tasks you've completed in the past. This will make a strong impression and help you stand out among the competition.
  • Showcase your adaptability. Administrative professionals must be able to adjust to changing demands quickly, so showcase any adaptability skills you possess. You might consider highlighting the results of a project you completed within a tight deadline or how you overcame a challenging obstacle.
  • Share awards and accomplishments. If you've received any type of recognition or awards in the past related to your administrative work, include those in your resume as well. Having relevant awards to back up your qualifications will demonstrate your value and make a great impression.
  • Use action verbs to describe your experiences to help them stand out, such as “streamlined,” “coordinated,” “initiated,”etc.
  • Focus on accomplishments rather than duties, emphasizing tangible outcomes resulting from your work.

Example Work Experiences for Administrative Assistants:

Strong Experiences

  • Provided administrative support to a team of 25 employees, resulting in a 20% increase in productivity over a 3-month period.

  • Reduced office costs by 10% by negotiating better prices with vendors.

  • Organized and maintained physical and digital filing systems for the department, improving document retrieval time by 30%.

  • Developed and implemented a new filing system for the office, which resulted in a 25% improvement in efficiency.

  • Created a weekly schedule for office staff that improved overall customer satisfaction by 10%.

  • Provided administrative assistance to the CEO, which led to a 5% reduction in time spent on administrative tasks.

Why these are strong:

  • These examples demonstrate the administrative assistant’s ability to support a team, increase productivity, reduce costs, and improve efficiency and customer satisfaction. The metrics included in each example illustrate the impact that the individual had on their team.

Weak Experiences

  • Provided administrative assistance to the office staff.

  • Organized and maintained filing system for the department.

  • Created a weekly schedule for office staff.

  • Handled office operations and customer relations.

  • Answered phone calls and handled customer inquiries.

  • Tracked and maintained office supplies.

Why these are weak:

  • These examples do not provide any metrics or explain the impact that the individual had in their role. The duties listed are also too general and do not explain the individual’s accomplishments.

Top Skills & Keywords for Administrative Assistant Resumes:

As an Administrative Assistant, your role is to provide efficient office support and ensure smooth running operations. To excel in this role, you must have a combination of hard skills and soft skills that are necessary to support executive staff, coordinate events, and manage office operations. An effective skills section in your resume will show potential employers that you possess the expertise and experience needed to succeed in this role, and help them reach their organizational goals. To make sure that your skills section stands out and highlights your unique talents, include a mix of hard and soft skills that demonstrate your ability to be a valuable administrative asset. Here is a list of the most sought-after hard and soft skills for Administrative Assistants.

Top Hard & Soft Skills for Administrative Assistants

Hard Skills

  • Computer proficiency (MS Office, spreadsheet and database programs)
  • Great organizational and time management abilities
  • Excellent communication and interpersonal skills
  • Ability to multitask effectively
  • Problem-solving and decision-making skills
  • Attention to detail
  • Discretion and confidentiality
  • Ability to learn quickly

Soft Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Interpersonal communication
  • Organizational skills
  • Adaptability
  • Confidentiality
  • Initiative

Go Above & Beyond with a Administrative Assistant Cover Letter

Administrative Assistant Cover Letter Example: (Based on Resume)

Dear [Company Name] Hiring Manager,

I am excited to apply for the Administrative Assistant position at [Company Name]. With my experience in managing workflow, analyzing records, and developing filing systems, I am confident in my ability to make a positive impact on your team.

In my previous role, I managed workflow of documents, records, schedules, and logistics for executive staff. Through my efforts, I was able to decrease the time spent on administrative tasks by 20%, allowing the executive staff to focus on high-priority tasks. Additionally, I analyzed departmental records, prepared extensive reports, and devised innovative solutions to meet organizational goals.

One of my proudest achievements was the development and implementation of a new filing system and procedures that optimized office efficiency and enhanced productivity by 10%. I am confident that I can apply the same level of detail and dedication to any project or initiative at [Company Name].

Furthermore, I have experience overseeing the planning and delivery of staff meetings, events, and travel arrangements, which resulted in a robust communication infrastructure between staff and executives. I also increased customer engagement efforts by 25% through recruitment and retention activities that embraced diversity and inclusion initiatives. In addition, I have trained new team members on data entry, document management, and other office administrative tasks to improve job performance.

I am excited about the opportunity to bring my experience and passion for organization and communication to [Company Name].

Thank you for considering my application. I look forward to the opportunity to speak with you further about how I can contribute to your team.

[Your Name]

As an Administrative Assistant, submitting a cover letter along with your resume can help you stand out in a competitive job market. A cover letter allows you to showcase your communication and organizational skills, highlight your attention to detail, and demonstrate your passion for the position.

A cover letter is an opportunity to add a personal touch to your application and provide additional context beyond the bullet points on your resume. It also shows the hiring manager that you have taken the time to research the company and position and are invested in the opportunity.

Here are some of the most convincing reasons for why an Administrative Assistant should submit a cover letter:

  • It showcases your communication and organizational skills: As an Administrative Assistant, you'll be working with cross-functional teams, stakeholders, and clients on a daily basis. Your cover letter provides an opportunity to demonstrate your written communication skills and ability to clearly convey ideas. It also allows you to showcase your organizational skills by outlining your ability to manage schedules, prioritize tasks, and maintain accurate records.
  • It highlights your attention to detail: As an Administrative Assistant, attention to detail is crucial to ensuring the smooth running of the office. Your cover letter provides an opportunity to demonstrate your ability to catch errors and ensure accuracy in your work.
  • It demonstrates your passion for the position: A well-written cover letter can showcase your enthusiasm for the administrative field and the company. This can make a difference in the hiring manager's decision-making process.
  • It sets you apart from other applicants: A well-crafted cover letter can help you stand out from other applicants who may have similar experience and qualifications.

While writing a cover letter may seem like a daunting task, it doesn't have to be. Your cover letter should complement your resume and highlight your skills and experience in a way that is relevant to the specific position you are applying for.

Tips for aligning your cover letter with your resume:

  • Use the same header as your resume: This will help the hiring manager identify your application as a complete package.
  • Align the content of your cover letter with the requirements of the job: Use the job description as a guide to highlight your relevant skills and experience.
  • Use keywords from the job posting: Incorporate relevant keywords from the job posting to help your application get past applicant tracking systems (ATS).
  • Keep your cover letter concise and focused: Aim for one page and avoid repeating information from your resume.
  • Provide specific examples: Use your cover letter to provide specific examples of how you have successfully managed administrative tasks or assisted in project management.
  • Showcase your professionalism: As an Administrative Assistant, professionalism is an essential part of the job. Use your cover letter as an opportunity to showcase your professional demeanor and approach to the role.
  • Proofread carefully: Errors in your cover letter can undermine your credibility, so make sure to proofread carefully before submitting your application.

Resume FAQs for Administrative Assistants:

How long should I make my Administrative Assistant resume?

An Administrative Assistant's resume should be between 1-2 pages in length, depending on the person's experience level. No matter what, the resume should include essential elements such as a professional profile, an employment history, as well as tangible accomplishments and technology skills. However, it should always focus on relevancy and be no longer than two pages long. Anything longer risks being too dense or containing unnecessary information.

What is the best way to format a Administrative Assistant resume?

When it comes to crafting an effective Administrative Assistant resume, the key is to ensure the resume is clearly structured and easy to skim. To achieve this, make sure to place your contact information at the top, followed by a concise summary statement that outlines your relevant experience and qualifications. After this, include your professional experience, educational background, and any certifications or awards you have earned. Finally, make sure to highlight your skills and relevant accomplishments in each job listing or section.

Which Administrative Assistant skills are most important to highlight in a resume?

When crafting a resume, it's very important to emphasize the right hard skills to demonstrate proficiency in the areas that truly matter. Common hard skills to highlight on an Administrative Assistant resume include: -Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook -Knowledge of customer relationship management (CRM) systems -Ability to work with databases and enterprise resource planning (ERP) tools -Bookkeeping, accounting, and coding skills -Data entry and record-keeping capabilities -Meeting, event, and travel coordination experience -Excellent written and verbal communication skills, including executive-level correspondence -Superb organizational and multitasking talents -Project management, prioritization, and problem-solving expertise -Familiarity with Human Resource Information Systems (HRIS) and payroll processes

How should you write a resume if you have no experience as a Administrative Assistant?

If you have no experience as an Administrative Assistant, don't worry! There are still several ways you can create a strong resume that highlights your skills and demonstrates your potential as a successful Administrative Assistant. Here are some tips to help you get started: Start with a strong objective statement: Begin your resume with a clear and concise objective statement that highlights your desire to work as an Administrative Assistant and your relevant skills and attributes. This will show employers that you are serious about pursuing a career in this field. Emphasize transferable skills: Even if you don't have experience as an Administrative Assistant, you likely have transferable skills from other jobs or from your education. Highlight these skills in your resume, such as strong communication, organizational, and problem-solving abilities. Showcase relevant coursework or certifications: If you have taken relevant courses or earned certifications, be sure to highlight these in your resume. This will demonstrate that you have a foundational understanding of the field and are committed to developing your skills. Include volunteer work or internships: If you have volunteered in administrative roles or completed internships, be sure to include these experiences in your resume. This will show employers that you have hands-on experience in an office environment and can handle administrative tasks. Customize your resume for the job: Tailor your resume to the specific job you are applying for. Research the company and the role to determine what skills and attributes are most important, and emphasize these in your resume. Use a functional or skills-based resume format: If you don't have a lot of experience, consider using a functional or skills-based resume format instead of a chronological format. This will allow you to highlight your skills and abilities, rather than your work history.

Compare Your Administrative Assistant Resume to a Job Description:

See how your Administrative Assistant resume compares to the job description of the role you're applying for.

Our new Resume to Job Description Comparison tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your Administrative Assistant resume, and increase your chances of landing the interview:

  • Identify opportunities to further tailor your resume to the Administrative Assistant job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.