The Customer Support Representative is primarily responsible for handling customer queries from Registrants, Taskers and Clients while driving for a one-touch resolution experience. You will handle contacts including account usage, helping customers book a task and providing support for Taskers running their business on the platform. We aim to live our values in every interaction and are looking for customer support agents who care deeply about making everyday lives easier for our community.
On the Customer Support team, your primary focus and passion will be working directly with customers via chat, email or phone, whilst also allowing time for regular team meetings, coaching's, company-wide learning and development opportunities.
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017
At Taskrabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work.
As a pioneer of the sharing economy, Taskrabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.