ZTD GMS Operations Lead

Zoetis•Charles City, IA

25d

About The Position

The ZTD GMS Operations Lead will be responsible for supporting the ZTD GMS Business Partner across all site technology areas. The Analyst works to ensure the effective ongoing technical operations with key focus on manufacturing technologies including ERP, digital services, business intelligence, network, security, Compliance and Infrastructure. The role will include assisting global cross functional teams in delivering projects and solutions that help drive, support and sustain the local manufacturing site. The position will also oversee the support of local applications and systems. Site Responsibilities\Innovation Drivers: • Provides ongoing support for local GMS site specific and/or non-standard business systems and will assist with development and implementation of global solutions. • The incumbent engages and partners with the respective Zoetis ZTD solution teams to determine solution fit within the current application portfolio (Infrastructure and Compliance) • Engages with the business to identify and define scope for continuous improvement and cost-saving activities. Information Technology Services: • Accountable for the effective delivery of local solutions that align with key processes across ZTD including Infrastructure and Compliance. • Partners with business to ensure that they understand and can effectively leverage service offerings available from other GMS Sites or Zoetis Departments. • Secures appropriate resources for projects, engaging with the business, and facilitating service delivery. Collaborates and Coordinates with Global ZTD Functions: • Where global solutions are not available, the role ensures local site development aligns with global development and platform standards (Infrastructure and Compliance). • Leverages ZTD Shared Service support. • Acts as a point of escalation on critical break/fix support, working with site process owners and global system support teams as appropriate. POSITION RESPONSIBILITIES: On-the-ground Operational support for ZTD Global Teams: • Local support for Global solutions (Empower update/troubleshooting, PasX, Nugenesis,…) • Local support for Enterprise solutions (L2-L3 ZTD support (SAP); GRC requests; Specialty devices support Like Handhelds) • Local support for Global/Local Events (meetings, Town halls, …) • Local support on VMRD collocated sites (infrastructure) • Local support for infrastructure: • P1-P2 communication and coordination • Meeting rooms and IPT support on site • Compliance and safety paperwork for NTT/Verizon Field • Patching Cables (Cabinets/network drop points) • Horizontal cabling design and coordination (Copper, Fiber). Cybersecurity Risk Management (support/design/testing/documentation) : • Virus threat response (Office and non-office machine working and out of working hours) • Eye inspect report events follow up and communication • Firewalls and network changes to troubleshooting ZTD/Business managed solutions • PoC testing for new designs. • Security Patching coordination and testing Benchtop devices • Physical security cabinets (5s) • ZTD obsolescence ELAN infrastructure (servers/computers) • Documentation/standards/policies review and support • ZTD application password rotation (except when budget needed) • TPRM for current and new vendors. • Quality management (AGRC deviations, Actions, Events) Applications Operational Support: • Business managed solution Break fix/troubleshooting and upgrade support • IDAM integration and support (AD, FNC, SVC, Groups, GPOs,…) • Reporting (SharePoint, Shared folders, PBI, Acrobat,…) • Data integrity (SailPoint, Nugenesis, Commvault,Acronis, Druva, Shared folders,… ) • GxP Documentation/ KBA/ Service Desk alignment • OEM and Specialty devices deployment (Tablets, Zebra printers, Barcode readers, wireless) • Infrastructure Coordination and L2-3 support • Ms Office support (Spreadsheets, local databases, …) ServiceNow Management: • ZTD GMS incident management, escalation and coordination • Cis management for ZTD GMS infrastructure and applications. • Service Desk metrics and communication.

Requirements

BS/BA degree preferred
5+ years in the following areas:
Business process analysis and design; ability to translate business needs into technical requirements
Clear understanding of software development lifecycle and Application support; Project Management; Working knowledge of networking and systems design
Familiarity with system development methodologies
Client support of medical devices manufacturing and quality operations.
Managing Systems Development Lifecycle
Data Analytics Tools (PowerBI, Plateau, etc.)
Software Development Tools and Languages (Examples: Visual Studio, SQL Developer, VB6 and VB script, ASP, .NET – VB, C++, and C#, TFS, legacy technologies, etc.)
Database Knowledge (SQL queries and procedures, Oracle, SQL Server, Access)
Business Process Analysis & Design Skills
Excellent written and oral communication skills
Strong Customer focus
Strategic thinking and analytical skills
Fluency in English (written and spoken) is required.
Project management experience preferred
Experience with SDLC methodologies
Application P1-P2 incident communication and coordination

Nice To Haves

SAP knowledge a big plus

Responsibilities

Provides ongoing support for local GMS site specific and/or non-standard business systems and will assist with development and implementation of global solutions.
The incumbent engages and partners with the respective Zoetis ZTD solution teams to determine solution fit within the current application portfolio (Infrastructure and Compliance)
Engages with the business to identify and define scope for continuous improvement and cost-saving activities.
Accountable for the effective delivery of local solutions that align with key processes across ZTD including Infrastructure and Compliance.
Partners with business to ensure that they understand and can effectively leverage service offerings available from other GMS Sites or Zoetis Departments.
Secures appropriate resources for projects, engaging with the business, and facilitating service delivery.
Where global solutions are not available, the role ensures local site development aligns with global development and platform standards (Infrastructure and Compliance).
Leverages ZTD Shared Service support.
Acts as a point of escalation on critical break/fix support, working with site process owners and global system support teams as appropriate.
Local support for Global solutions (Empower update/troubleshooting, PasX, Nugenesis,…)
Local support for Enterprise solutions (L2-L3 ZTD support (SAP); GRC requests; Specialty devices support Like Handhelds)
Local support for Global/Local Events (meetings, Town halls, …)
Local support on VMRD collocated sites (infrastructure)
Local support for infrastructure
P1-P2 communication and coordination
Meeting rooms and IPT support on site
Compliance and safety paperwork for NTT/Verizon Field
Patching Cables (Cabinets/network drop points)
Horizontal cabling design and coordination (Copper, Fiber).
Virus threat response (Office and non-office machine working and out of working hours)
Eye inspect report events follow up and communication
Firewalls and network changes to troubleshooting ZTD/Business managed solutions
PoC testing for new designs.
Security Patching coordination and testing Benchtop devices
Physical security cabinets (5s)
ZTD obsolescence ELAN infrastructure (servers/computers)
Documentation/standards/policies review and support
ZTD application password rotation (except when budget needed)
TPRM for current and new vendors.
Quality management (AGRC deviations, Actions, Events)
Business managed solution Break fix/troubleshooting and upgrade support
IDAM integration and support (AD, FNC, SVC, Groups, GPOs,…)
Reporting (SharePoint, Shared folders, PBI, Acrobat,…)
Data integrity (SailPoint, Nugenesis, Commvault,Acronis, Druva, Shared folders,… )
GxP Documentation/ KBA/ Service Desk alignment
OEM and Specialty devices deployment (Tablets, Zebra printers, Barcode readers, wireless)
Infrastructure Coordination and L2-3 support
Ms Office support (Spreadsheets, local databases, …)
ZTD GMS incident management, escalation and coordination
Cis management for ZTD GMS infrastructure and applications.
Service Desk metrics and communication.