Zip Line Supervisor

Icy Strait Point LLC • Hoonah, AK

7d • $55,000 - $65,000

About The Position

As the Zip Rider Supervisor, you will report to the Adventure Excursions Director and will be responsible for all aspects of operating successful tours in their assigned Independent Business Unit. Furthermore, you will be responsible for reporting tour activity to management and holding your team responsible for the highest quality customer service and tour delivery and can expect to supervise from 10-25 people, depending on the tour.

Requirements

• Minimum 3 years working in industry with emphasis in operations and guest services
• Minimum 2 years’ experience managing staff
• Desire to develop a career at Icy Strait Point
• Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs
• Valid drivers license and ability to be on company insurance
• Outstanding customer service philosophy and practices
• High school or equivalent education with college degree preferred
• Able to lift 30 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and/or drive on gravel roads in inclement weather
• This position requires authorization to work in the US without sponsorship.

Nice To Haves

• college degree preferred

Responsibilities

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination
• Hire, train and supervise a specific team of employees whose function is to deliver high quality tours
• Ensures customer service standards are met
• Ensures high quality and delivery of tour content
• Ensures compliance with state and federal laws as related to their unit
• Conducts weekly safety meetings
• Responsible for keeping team morale high
• Identify seasonal goals for team members to achieve
• Must be willing to work together to ensure the success of the department
• Oversee the Icy Strait Zip Rider Excursions and Adventure Park operations to ensure efficiency and guest satisfaction
• Other duties as assigned

Benefits

• Medical - employer paid for the employee
• Housing provided at reduced cost
• dental
• vision
• 401K company match up to 6%

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees