Zip Line Supervisor

Icy Strait Point LLC • Hoonah, AK

3d • $55,000 - $65,000

About The Position

Excursions Supervisors, reports to the Excursions Manager and be responsible for all aspects of operating successful tours in their assigned Independent Business Unit.  (This opening is for Zip Line) including productivity and profitability.  Excursion Supervisors will be responsible for reporting tour activity to management and holding their unit responsible for the highest quality customer service and tour delivery and can expect to supervisor from 10-25 people, depending on the tour.

Requirements

• Minimum 5 years working in tourism industry, preferably in Alaska, with emphasis in operations and guest services.
• Minimum 3 years’ experience managing staff.
• Desire to develop a career at Icy Strait Point
• Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
• Valid drivers license and ability to be on company insurance.
• Outstanding customer service philosophy and practices.
• High school or equivalent education with college degree preferred.
• Able to lift 30 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and/or drive on gravel roads in inclement weather

Responsibilities

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Excursion Supervisors will hire, train and supervise a specific team of employees whose function is to deliver high quality tours within their Independent Business Unit.
• Ensures customer service standards are met in assigned unit
• Ensures high quality and delivery of tour content
• Ensures compliance with state and federal laws as related to their unit
• Responsible for maintenance records of vehicles for unit, as well as, delivering tour-ready vehicles
• Conducts weekly safety meetings related to their unit
• Responsible for keeping unit morale high
• Excursion Supervisors will be asked to identify seasonal goals for their unit
• Excursion Supervisors must be willing to work together to ensure the success of the department
• Other duties as assigned

Benefits

• Medical - employer paid for the employee
• dental
• vision
• 401K company match up to 6%

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 11-50 employees