ZenDesk Developer / architect /Admin
About The Position
Role: ZenDesk Developer / architect /Admin Location: Bloomington, MN, Or Kissimmee, FL Long term contract Key Responsibilities Architect & Implement ITSM Solutions Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale. Define ITSM workflows, automation, and service catalogs aligned with organizational needs. CMDB Integration · Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk. · Ensure accurate asset and configuration tracking across IT infrastructure. · Tool Integration & Optimization · Integrate ZenDesk with Device42 or similar asset management/discovery tools. · Streamline processes for incident, problem, change, and asset management. · Enterprise SME Leadership · Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations. · Provide guidance on best practices, scalability, and long-term sustainability. End-to-End Ownership · Operate independently to deliver architecture, configuration, testing, and deployment. · Partner with stakeholders to gather requirements and translate them into technical solutions.
Requirements
- Enterprise-level ZenDesk implementation experience (must-have).
- Strong background in ITSM frameworks (ITIL v3/v4 preferred).
- Hands-on experience with CMDB design and integration .
- Familiarity with Device42 or comparable tools for asset discovery and management.
- Ability to work autonomously, driving projects from concept to completion.
- Excellent communication and documentation skills for technical and non-technical audiences
Responsibilities
- Architect & Implement ITSM Solutions
- Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.
- Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
- Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.
- Ensure accurate asset and configuration tracking across IT infrastructure.
- Integrate ZenDesk with Device42 or similar asset management/discovery tools.
- Streamline processes for incident, problem, change, and asset management.
- Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.
- Provide guidance on best practices, scalability, and long-term sustainability.
- Operate independently to deliver architecture, configuration, testing, and deployment.
- Partner with stakeholders to gather requirements and translate them into technical solutions.
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What This Job Offers
Education Level
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