YouTube Creator Experience Lead, Experimentation

YouTube•New York, NY

About The Position

YouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Creator Success team provides seamless, brilliant support to our content creators around the world. Our goal is to ensure millions of creators and partners have easy access to comprehensive support when and where they need it a mission we are increasingly scaling through our AI agent and to allow our creators voices to help shape product solutions. As a YouTube Creator Experience Lead, you will design and own the creator journey for creator issues and enabling the key work to achieve our goal. Your work in this organization will directly impact our AI support strategy and contribute to a growing creator experience and ecosystem. By driving innovation to eliminate process friction and ensure consistent quality, you will provide the critical infrastructure to ensure creator and agent success. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.