Associate, Creator Experience (Concierge)

ShopMy•New York, NY

6h•$60,000 - $75,000

About The Position

ShopMy is seeking a highly organized, detail-oriented operator to join our team as an Associate, Concierge. In this role, you will execute day-to-day shop building and maintenance for a portfolio of managed creators. You will be responsible for link creation, shop upkeep, and basic platform support, ensuring creators’ shops remain accurate, active, and high-performing. This role is well suited for an early-career candidate interested in the creator economy who enjoys executional work, follows process well, and brings strong attention to detail.

Requirements

Bachelor’s degree required
0–2 years of experience in creator support, customer experience, operations, or other execution-focused roles
NYC-based
Strong attention to detail and ability to follow defined processes consistently
Clear written communication skills, especially when responding to creators or documenting work
High level of organization, with the ability to manage recurring tasks across multiple creators
Comfort working in a fast-paced environment with changing priorities
Ability to collaborate effectively with teammates and escalate issues when needed
Proficiency in Google Suite and comfort learning new tools and workflows
An execution-oriented mindset with genuine interest in creators, commerce, and digital shopping behavior

Responsibilities

Support a portfolio of managed creators and assist with their ongoing use and optimization of ShopMy.
Help maintain creator shops by building links and keeping content accurate and up to date.
Respond to creator questions related to basic ShopMy usage and link functionality.
Review creator activity to understand overall engagement and performance trends.
Share recurring feedback, issues, or observations with the broader team to help improve tools and processes.
Highlight notable links, brands, or products when relevant to support continued creator engagement.