Youth Services Coordinator (the Spot drop-in center)
About The Position
Vita Nova is seeking an organized, engaging, and service-oriented Youth Services Coordinator to serve as the first point of contact at the Spot drop-in center for youth ages 18–25. This role connects young people to case management and essential services while ensuring smooth daily operations of the center. The Youth Services Coordinator greets and orients guests, screens for eligibility, provides information and referrals, manages data tracking systems, and supports essential services, such as the food pantry and clothing closet operations. This position requires strong organizational skills, sound judgment, and the ability to thrive in a fast-paced, team-oriented environment.
Requirements
- Experience working with vulnerable populations, preferably at-risk youth
- Trauma-informed and client-centered service approach
- Proficiency in Microsoft Office Suite
- Strong organizational, communication, and customer service skills
- Ability to work independently and collaboratively in a team setting
- Sound judgment and critical thinking skills
- Valid Florida driver's license and reliable transportation required
- Must pass Level 2 background check and drug screen through the DCF Clearinghouse: https://info.flclearinghouse.com
- Ability to lift up to 50 lbs
- Ability to drive agency vehicles including vans
Nice To Haves
- Degree in social services or related field preferred
- Experience with JotForm, Canva, or similar design platforms
Responsibilities
- Greet, screen, and orient youth and guests at the front desk
- Provide information about services, agency procedures, and community resources
- Connect youth to appropriate team members and essential services
- Answer phone calls and respond to online inquiries and referrals
- Implement safety protocols using a trauma-informed approach
- Utilize de-escalation strategies during crisis situations
- Complete daily opening and closing procedures
- Enter and maintain accurate data in HMIS and internal tracking systems
- Track and report usage for pantry, clothing closet, showers, laundry, and computer lab
- Assist with donation organization and pantry compliance requirements
- Create and update forms, flyers, and calendars using JotForm and Canva
- Support Spot leadership with additional operational tasks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
