YOUTH SERVICES BRANCH SUPERVISOR

City of Worcester, MA•Worcester, MA

61d•$26 - $31•Onsite

About The Position

The City of Worcester is seeking qualified applicants for the Youth Services Branch Supervisor for the Worcester Public Library. Under the direction of the Youth Services Branch Manager, this is a paraprofessional position responsible for supervising the daily operations of assigned branch libraries and providing exemplary customer service for the One City One Library locations, located in Worcester elementary schools. The ideal person in this position will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. Work will include evenings, weekends and assignments in other departments, locations and Mobile services vehicle. Bilingual applicants are encouraged to apply.

Requirements

Ability to organize and self-direct work responsibly and effectively to ensure completion of work
Ability to provide information and guidance clearly, courteously and pleasantly to staff and patrons
Excellent interpersonal, written, and verbal communication skills
Ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
High level of professionalism and commitment to the organization
Ability to learn new skills in a fast-paced changing environment
Ability to work independently and as part of a team
Ability to learn and use library technologies
Ability to proficiently use Microsoft Office Suite
Ability to maintain confidentiality
Regular onsite attendance is required
Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
Bachelor Degree in Early Childhood Education, Elementary Education, Human Services and Youth Development or a related field
An equivalent combination of education, training and five (5) years of relevant experience in a Youth Development field which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements
One (1) year of supervisory experience in a youth setting
Ability to successfully pass a CORI/SORI
Ability to travel between required locations

Nice To Haves

Three (3) years of library experience, including one (1) year of direct service to the public
Experience with an integrated library system such as Evergreen software
Two (2) years of supervisory experience in a youth setting
Background in childhood education

Responsibilities

Supervise the daily operations of assigned branch libraries
Establish and develop positive and effective school and community relationships
Assist with planning and conducting innovative library and outreach programs
Provide exemplary customer service
Assist library users in the selection, organization, location and circulation of library materials
Perform other tasks necessary for the circulation of materials and including the use of electronic resources
Assist with training personnel, assist with evaluating performance, and assign duties
In conjunction with supervisor and staff, evaluate existing operations and programs
Develop and maintain awareness of neighborhood youth needs
Prepare displays, signs and other public information related to services at the branch libraries
Provide reference and reader's advisory service, programming and other support, as assigned
Interpret library services and policies to patrons in a clear and courteous manner
Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Actively participate in staff development and training opportunities