Youth Programs Manager

South Oakland Shelter • Royal Oak, MI

71d • $57,800

About The Position

The Youth Programs Manager will manage the operations of the 24-hour Sanctuary Basic Center and A Step Forward (ASF) programs. This includes supervising staff, interns and volunteers as well as clinical decision making. Sanctuary is a 3-week residential crisis intervention program for youth ages 10-17 while ASF is a two year transitional living program for youth ages 16 and 17. The Programs Manager will connect with the public by providing outreach and education on services available to meet the needs of youth and families within the community and oversee all initiatives within the programs that support youth served. The Programs Manager will utilize trauma informed care practices. This position will assist in monitoring the progression toward program objectives and performance measures and overall program compliance including licensure compliance.

Requirements

• A bachelor's degree in a human behavioral science or another major with 25% of the credits in a human behavioral science from an accredited college or university and 4 years of experience as a social service worker. Or, a master's degree in a human behavioral science from an accredited college or university and 2 years of experience as a social service worker.
• Minimum of two (2) years of experience managing programs and teams.
• Ability to pass a rigorous background check, including child welfare screenings and clearances.
• Reliable transportation and maintenance of automobile insurance.
• Valid driver's license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position.
• Proficient with Microsoft Office Suite, and Google Apps.
• Ability to train and lead a team.
• Strong and professional communication skills.
• Strong conflict resolution skills.
• An appetite for innovation and creative problem-solving.
• Ability to work evenings and weekends, as needed.

Nice To Haves

• Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
• Previous experience working within a Child Caring Institute (CCI).
• Experience in managing, supervising, and leading teams.
• Previous experience in residential program setting.
• Minimum 2 years' experience providing services with teens, young adults, and families.
• HMIS experience.
• Knowledge of the social services landscape in Oakland County and surrounding areas.
• Harm Reduction and Trauma Informed Care principles and values.
• Knowledge of Positive Youth Development and Protective Factors, behavior management, de-escalation techniques, and basic intervention skills, clinical services and group interaction, and grant writing and management.
• Proven ability to work effectively with racially and ethnically diverse clients and teams.
• Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
• Exceptional communication ability, both written and oral.
• Ability to listen and accept feedback constructively.
• Possess high emotional intelligence skills.
• Unwavering personal integrity.
• Ability to lead in a fast paced, demanding, constantly changing environment.

Responsibilities

• Supervise program staff including counselors, case managers, youth specialists, and residential specialists.
• Recruit, hire, and train new staff as needed.
• Manage staff on shift and monitor the work of team members.
• Stay up-to-date with ongoing best practices, program eligibility and implementation requirements, and agency standards. Train staff accordingly and maintain accountability.
• Coach and mentor team members to assist them with professional development plans.
• Lead and rally team around operational and strategic goals and visions.
• Schedule team to ensure full coverage.
• Facilitate regular 1:1 and team meetings.
• Review and approve/deny timesheets and time off requests for direct reports.
• Conduct annual reviews with direct reports.
• Oversee the delivery of all client services including ensuring client outcome measures, licensing requirements, and contractual agreements are being met and maintained.
• Work with Director to ensure agency-wide strategic work plans are being carried out accordingly.
• Work with Director to establish, track, and monitor program budgets and expenses.
• Work with Director to manage and implement funding and program requirements.
• Work with Director to establish and understand outcomes, benchmarks, and evaluation plan for programs and services.
• Work with Director and HMIS Agency Administrator to track and monitor key program outcomes, data quality, and data compliance.
• As needed, provide time-sensitive reports and run regular reports to monitor data quality and conduct clean-up.
• Help prepare for and lead program monitoring visits and audits.
• Monitor the quality of program level data, service quality, program compliance, and the proper maintenance of client related files and records. Review, approve, and audit files, processes, and practices to ensure a high level of quality and compliance. Hold team accountable to high standards.
• Work with other program managers to determine how best to connect program clients to other needed services within and outside of Lighthouse.
• Provide education and outreach to promote the welfare of clients served and build awareness of client issues and agency services.
• Provide 24-hour availability on-call, as arranged and divided with other team members.
• Consult weekly with the service team on the progress of each client in fulfilling their goals.
• When needed, work with the Director to develop programming that is innovative, trauma informed, and strength based to meet the needs of the youth served.
• Develop and make appropriate referrals for clients.
• Perform other job-related duties as assigned.
• Participate in relevant internal and external task-forces and committees.
• Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with services.
• Implement and enforce agency and office policies and values to maintain a safe, client-centered, and inclusive environment for clients, volunteers, and staff.

Benefits

• Excellent benefit package including medical, dental, vision, life, matching 401(k), and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees