Case Manager - FSP - Youth

Hill Country Health & Wellness Center

9h•$21 - $25

About The Position

Under minimal supervision, work independently and together with HCCC counselors and other community agencies to provide outreach and direct case management services to help clients achieve wellness and recovery goals. This job is based in Eastern County, serving clients in Round Mountain, Burney, Big Bend, Fall River and the other communities in between. The primary purposes of Hill Country’s Youth FSP Program are to help young people (25 and under), who live in Eastern County with serious emotional or behavioral problems and their families accomplish their wellness and recovery goals, and to provide support and resources to help families before, during, and after a crisis. Our case management program takes the whole family into account, and our case manager works one-on-one with the youth and families to understand their total situation, including their strengths, resources, and interests. We work together as a team with families and their health care providers or other service providers to address the various life challenges they face and improve the overall situation whenever possible. Some young people with serious emotional or behavioral problems are also dealing with especially complicated life stressors. We do our best to work with youth and their family in these situations as “Full-Service Partners” and do “whatever it takes” to help the family regain security, support, and stability.

Requirements

Must have B.S. degree in social work or related study, or the equivalent in related work experience.
CPR certificate preferred.
Must have current and clean CA driver’s license required.
Must have excellent communication skills. Ability to speak publicly and one-on-one in an effective and persuasive manner. Ability to read, write, analyze, and interpret complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.
Must have intermediate math skills, sufficient to help clients develop budgets and manage personal finances. This includes basic abilities to add, subtract, multiply, and divide.
Must have very high reasoning skills. Ability to assess mental status and determine needs for emergency interventions or other forms of care. Ability to define problems, collect information, establish facts, and draw valid conclusions.
To perform this job successfully, an individual should have a good working knowledge of Windows operating systems, Microsoft Office Suite - Word, Excel, Outlook, and Internet browsers and related software.
Proficient with standard office equipment including computers, copiers, fax machines, printers, multi-line telephone systems. Must be an experienced driver and comfortable driving with passengers.

Responsibilities

Provide outreach and direct case management services in a professional and culturally competent manner to persons/families in which a serious mental illness is suspected or diagnosed. Case managers work together with counseling staff to:
Initiate contact and establish positive rapport with clients/potential clients.
Interview clients to identify areas of need, strengths, resources, and goals.
Conduct mental status exams, provide crisis intervention, and obtain emergency care as needed.
Provide clients with empathy, encouragement, support, and facilitate problem solving.
Help clients make use of their own strengths and resources in addressing their needs/goals.
Assist clients in obtaining basic needs (i.e. food, clothing, shelter).
Advocate for clients as needed to obtain housing, public benefits, and other community resources.
Accompany clients to appointments, substance abuse groups, and other meetings.
Assist clients in obtaining and organizing medications.
Help clients develop budgeting and money management skills.
Coach clients regarding activities of daily living, social skills, and communication skills.
Provide crisis intervention and coordinate emergency services as needed.
Provide transportation as needed and help clients find other transportation resources.
Assist clients in finding and using opportunities and resources to improve quality of life (e.g. education, employment, volunteering, recreation, etc.).
Work creatively with other team members to implement a “whatever it takes” approach to support resilience, wellness and recovery among clients. This includes participation in team meetings, daily communications with team members, collaborative problem solving and advocacy.
Complete documentation of interactions, assessments, interventions, and services provided daily.
Build collaborative relationships with HCCC staff, social service providers, schools, employers, emergency service personnel, and other community agencies and individuals.
Improve quality of services provided at HCCC by developing and sharing knowledge and expertise about community resources, public benefits programs, work/volunteer opportunities, etc., with other staff.
Increase professional competence by participating in available training opportunities.
Participate in short- and long-term planning and development of agency programs.
Attend weekly team meetings, and other meetings as appropriate.
Other duties, projects and tasks as assigned without notice.