Youth & Family Development Associate

SBCS Chula Vista • Chula Vista, CA

8d

About The Position

SBCS (formerly South Bay Community Services) transforms communities to support the well-being and prosperity of children, youth, and families. For more than 50 years, we’ve worked throughout San Diego to provide safe shelter, transitional housing, intervention prevention programs, mental health support, and many other services that meet the ever-changing needs of our communities. Our organization is dedicated to offering high-quality services and ensuring all services align with the community's needs. To best serve our communities, SBCS partners with various grassroots organizations throughout California to develop innovative strategies that enhance services, empower clients, and ensure that culturally appropriate and trauma-informed care is offered. SBCS provides a wide range of services tailored to meet each client's unique needs. At SBCS, our client-centered approach highlights the importance of respect, empathy, and compassion when interacting with all community members. As a mission-driven organization, our work is centered around providing exceptional, face-to-face support to our clients and community members to foster trust, accessibility and personal connection that are critical to our mission.

You are an advocate and champion of nurturing communities where families can pursue their dreams and fulfill their potential. You are dedicated to and energized by engaging directly with individuals and communities. You care deeply about the well-being and prosperity of ALL children and youth throughout San Diego. You want to become a part of an energetic and effective team, and contribute your expertise, creativity, and insights to a unique role encompassing program management, development, and direct counseling services for at-risk children, adolescents, and families.

The Enhanced Care Management (ECM) program provides person-centered care coordination to individuals with complex medical, behavioral health, and social needs. Services are delivered by a multidisciplinary team and include care coordination, referrals, advocacy, and linkage to medical, behavioral health, and community resources. The program emphasizes whole-person, culturally responsive, and trauma-informed care to improve health outcomes and member stability.

Requirements

• B.A. or B.S. degree in social work, psychology or related field preferred.
• Minimum 1 - 2 years’ experience with case management.
• Experience should preferably have been in a community based or neighborhood service organization.
• Experience working with electronic health records
• Detail-oriented and focused.
• Strong organizational skills.
• Must be dependable and complete tasks accurately and on time.
• Establish and maintain detailed and up to date records.
• Ability to handle case sensitive information.
• Bilingual (English/Spanish) preferred.
• Must possess good working knowledge of Microsoft Windows, including Outlook, Word, and Excel to develop, update, maintain and manage spreadsheets and data reports.
• Ability to work with a diverse population, possess cultural sensitivity, and maintain appropriate boundaries with clients.
• Candidate is required to have reliable transportation; therefore, the candidate must successfully complete a motor history check.
• Candidate must also possess and maintain a current valid California driver’s license and valid auto insurance policy.

Nice To Haves

• B.A. or B.S. degree in social work, psychology or related field preferred.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Provide comprehensive case management services to vulnerable and high needs clients in person including at the office, in homes and in the community.
• Provide an extensive range of community resources and support client with accessing referrals.
• Complete all required case file documentation in a timely and thorough manner.
• Maintain required caseload size (approx. 45 – 50) and minimum billable units for services.
• Complete programmatic data entry, quality assurance, client case records and billing reports on a variety of software programs and required databases as requested and/or required.
• Maintain and adhere to agency and County confidentiality and privacy standards of client protected health information (PHI) and other applicable information in accordance to agency and center policies, and applicable regulations and laws, including HIPAA .
• Meet the minimum number of required billing units on a weekly basis as well as caseload size.
• Conduct outreach activities to target population and community.
• Assist with implementing contractual and programmatic components.
• Establish rapport with clients, ages 5-65, with a wide range of needs.
• Partner with parents and caregivers of families in high risk, low socio-economic communities with a high concentration of ethnic minorities.
• Work collaboratively and cooperatively with medical professionals and community providers.
• Maintain accurate and timely uniform record documentation on all clients.
• Responsible for outreach in a culturally appropriate manner to community members and families in their community and school.
• Work with families to reduce disparities and stigma in accessing mental health services.
• Identify individual/family strengths that can be applied to overcome identified family challenges.
• Provide support in the form of reflective listening, emotional support, strengths identification, challenge identification, and solution seeking as needed.
• Coordinate linkages with mental health support and services and other needed services for youth/families with depression, mental health problems, substance abuse or history of trauma indicating a high risk for suicide/self-harm
• Attend and participate in all agency required trainings, meetings, team meetings and group supervision.
• As other duties assigned.

Benefits

• SBCS offers competitive pay and additional benefits for full-time employees, including generous vacation time, holidays, health, vision, dental, flexible spending accounts, an employee assistance program, discount programs, public service forgiveness loan, and an excellent retirement plan with matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees