Youth and Family Coordinator (East Communities)

Greater Austin YMCA•Austin, TX

About The Position

The Youth and Family Coordinator is a hands-on leader who ensures YMCA sports programs run smoothly, safely, and inclusively. You are the primary point of contact for participants, members, and families, providing guidance, answering questions, and creating a positive, welcoming environment. By leading programs and modeling the Y’s values, the Youth and Family Coordinator helps participants build skills, confidence, and teamwork, delivering an exceptional experience that brings the YMCA’s mission to life in the community.

Requirements

High school diploma or equivalent required; some college coursework in Physical Education, Recreation, or a related field is preferred but not required.
Demonstrated experience participating in or coaching youth or adult sports programs.
Strong understanding of basic sports rules, safety protocols, and program management.
Proven ability to organize and manage multiple schedules, equipment, and daily program operations efficiently.
Comfortable being active and demonstrating sports skills when needed.
CPR/AED and First Aid certification (or willingness to obtain).
Ability to work evenings, weekends, and occasional holidays.
You have a growth mindset - You quickly learn from failure and value feedback in the effort to continuously improve.
You are a team player - You are a team player with a positive, service-oriented attitude and you can work well with others.
You communicate effectively - You listen for understanding and meaning. You speak and write effectively.
You are customer-focused – You build good customer relationships and deliver customer-centric solutions.
You foster a culture of inclusion and belonging - You leverage people’s differences as strengths.

Nice To Haves

Experience leading or supervising staff, volunteers, or peers is a plus.
Coaching certifications for specific sports are a plus.

Responsibilities

Provide exceptional customer service as the main contact for participants with questions about schedules, equipment, or minor issues.
Assist the Program Director with preparing teams, creating schedules, planning clinics, and organizing activities.
Supervise games and programs when the Program Director is unavailable, including handling conflicts, weather cancellations, or schedule changes.
Schedule referees/officials for games, ensure games start on time, and be ready to referee if needed.
Keep score during games and enforce basic rules about player eligibility.
Administer first aid when needed and complete reports for any accidents or incidents.
Set up and take down equipment and maintain a clean, organized, and welcoming facility.
Attend staff meetings and assist with planning or other organizational tasks.
Write short weekly program reports for the Program Director.
Model excellent customer service by leading with empathy, listening actively, and fostering positive relationships with participants, families, members, staff, and guests.
Lead by example the Y’s mission, vision, and values with program participants, members, staff and guests.
Become an Ambassador of the Y’s work and culture by being the ultimate storyteller of who we are as an organization and brand.
Complete other duties as assigned.