YEP Case Manager

Family Services of the Merrimack Valley • Lawrence, MA

just now • $20 - $22 • Hybrid

About The Position

Family Services of the Merrimack Valley is seeking a full-time, bilingual (English/Spanish) Case Manager for its Young Empowered Parent (YEP) Program. YEP is a community-based program designed to meet the diverse needs of pregnant and parenting young adults up to age 24 and their children. The program aims to improve outcomes for young parents, mitigate the adverse effects of early childbearing, and support families in achieving independence, self-sufficiency, and healthy child development.

Requirements

• Bilingual proficiency in English and Spanish (verbal and written).
• Associate’s degree in a human services field, or High School Diploma/GED with relevant experience working with pregnant and parenting young adults.
• Ability to conduct psycho-social assessments, develop individualized service plans, and monitor plan implementation.
• Experience supporting youth and young parents facing challenges such as domestic violence, substance abuse, housing instability, adverse health conditions, or risk of child neglect/abuse.
• Ability to maintain strict confidentiality.
• Exceptional written and verbal communication skills.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Reliable transportation for home visits and client transportation; valid driver’s license, clean driving record, and proper vehicle insurance required.
• Flexibility to work varied hours as required by program needs.

Nice To Haves

• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and database management; ability to learn new software applications.
• Experience working with diverse families and cultures, particularly the Latinx community.
• Knowledge of the Lawrence community is highly desirable.

Responsibilities

• Provide case management services to up to 20 pregnant and parenting young adults.
• Conduct regular home or community-based visits with clients.
• Facilitate and follow up on core and supportive services, including outreach, home visits, case management, individual coaching, parent education, and coordination of transportation and flex funding.
• Follow up on referrals through home visits, office visits, and phone communication on a weekly, bi-weekly, or as-needed basis.
• Conduct thorough strength-based assessments and develop individualized service plans for each family.
• Support participants in building self-sufficiency and navigating systems of care independently.
• Establish positive, supportive relationships with participants to provide counseling and guidance.
• Identify and coordinate services that benefit the family, such as housing, family planning, healthcare, nutrition, job training, and education.
• Communicate and coordinate with partner organizations, including schools, DCF, mental health providers, DTA, healthcare centers, WIC programs, Family Resource Centers, and housing agencies.
• Provide support services to facilitate access to resources, including transportation and flex funds.
• Collect and maintain program output and outcome data as requested by DPH.

Benefits

• Benefits include competitive health and dental insurances as well as fully paid life and long-term disability insurances along with training and professional development opportunities.
• A generous time off policy for employees working 30 hours or more per week including 4 weeks of paid Earned Time Off as well as 13 paid holidays per year!
• An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serves children, youth and adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree