Yardi Product Specialist

Link Logistics•Dallas, TX

23d•$85,000 - $95,000

About The Position

Link Logistics Real Estate (“Link”) is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo. The Yardi Product Specialist is responsible for providing technical assistance and support to users of financial software applications within our organization. Working closely with the Financial Systems team you will troubleshoot issues, provide guidance on system functionalities, and ensure smooth operation of our software applications. This role is ideal for individuals who are passionate about technology, possess strong problem-solving skills, and thrive in a collaborative team environment.

Requirements

Four-year college degree with a BA or BS in Accounting, Business, Finance, Computer Science, or equivalent is preferred. Two-year degree is acceptable with relevant experience.
1+ years of experience working at a help desk or as a software support specialist.
Strong analytical and problem-solving skills with the ability to think logically and critically.
Ability to apply new technologies and software applications and understand how systems interconnect to support business objectives.
Excellent communication and interpersonal skills with the ability to effectively interact with users of varying technical backgrounds.
Demonstrates the ability to work independently as well as effectively collaborate within a team to develop solutions for common or recurring challenges.
Familiarity with financial systems software (Yardi, MRI, RealPage, Argus, etc.), productivity software (Teams, Microsoft Office), and helpdesk software (ServiceNow, FreshService, etc.).
Occasional after-hours support may be required.

Nice To Haves

1+ years of supporting Accounting, Commercial Lease Admin or Yardi International is a plus.

Responsibilities

Provide in-house support for Yardi and other Financial Systems applications such as, Anaplan, Argus, Avid, Blackline, and Concur.
Respond promptly to user inquiries regarding software application issues via helpdesk tools.
Prioritize incoming requests and resolve technical issues related to software applications, including identifying trends & proposing process/technical approaches for resolution.
Adhere to internal audit support procedures and participate in recurring audit support activities as directed by team lead.
Ensure that all requests are resolved in alignment with company’s documented controls and change management procedures.
Provide training and guidance to users on how to effectively utilize software applications to maximize productivity.
Document and maintain records of user issues and resolutions in ticketing system.
Collaborate with internal platform teams and application vendor contacts to report bugs and suggest improvements to enhance application functionality and user experience.
Deliver expert-level support and advanced troubleshooting for Yardi modules and integrated systems.
Support system testing and quality assurance for new functionality, configurations, and upgrades coordinated by internal platform teams and external partners.
Perform special projects as assigned.