Xfinity Retail Sales Specialist - Technology Products

Comcast•Palo Alto, CA

2d•Onsite

About The Position

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in innovative businesses and creates career opportunities across various locations and disciplines. The company is at the forefront of change, moving at an amazing pace thanks to its remarkable people who bring cutting-edge products and services to life for millions of customers every day. If you share a passion for teamwork, a vision to revolutionize industries, and a goal to lead the future in media and technology, Comcast invites you to fast-forward your career. Comcast Xfinity offers a rewarding retail career for individuals with energy, curiosity, and passion. As innovators and leaders, Comcast invents groundbreaking technology, crafts outstanding entertainment experiences, and provides extraordinary customer care. The diverse talents of its people have propelled the company to be a Fortune 40 industry leader. Teammates are dedicated to customer satisfaction and are proud of their work, products, services, and community dedication. Comcast is always open to new insights to improve efficiency, drive strong results, and deliver great experiences for employees and customers alike. If you are a tech enthusiast, thrive on learning new things, and seek a culture built on customer support, this role offers a career with no limits, including on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions.

Requirements

High School Diploma or equivalent
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
Communication
Critical Thinking Problem Solving
Customer-Focused
Persuasion
Professional Integrity
Resilience
Self Motivation
Teamwork
Technical Knowledge
Workplace Organization
2-5 Years Relevant Work Experience

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.