Xfinity Retail Sales Professional

Comcast • Aberdeen, WA

1d • Onsite

About The Position

Comcast, a Fortune 50 leader in media and technology, is seeking an Xfinity Retail Sales Professional. This role is for individuals with energy, curiosity, and passion, offering the tools to build a rewarding retail career. The company drives innovation to create leading entertainment and online experiences, valuing diverse talents and a commitment to customer satisfaction. As a Retail Sales Professional, you will engage customers enthusiastically, demonstrate and explain product features, provide outstanding customer service, and meet or exceed sales targets. You will assist customers with account statements, bill payments, service inquiries, changes, and upgrades, acting as a brand ambassador for Comcast/Xfinity products. The position requires expert-level understanding and passion for technology, particularly Comcast's offerings, and maintaining detailed sales product knowledge. Comcast fosters a fun and competitive environment, offering on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions for a career with no limits.

Requirements

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance
• Ability to carry and/or lift 25-pound boxes
• Ability to move around the store constantly
• 2-5 Years Relevant Work Experience

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
• Providing outstanding customer service with all customer interactions
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence
• Helping customers interpret and clarify their account statements and pay their bills in the store
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests
• Acting as brand ambassador to promote Comcast/Xfinity products
• Providing expert-level understanding and passion around technology, especially around Comcast products and services
• Maintaining detailed sales product knowledge, including competitive information
• Contributing to a fun and competitive environment!
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors, and our communities

Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full Time employees)
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar-to-dollar matching
• Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets
• Most sales positions are eligible for a Commission under the terms of an applicable plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED