Xfinity Retail Sales Professional

Comcast • Olathe, KS

1d • Onsite

About The Position

Comcast is a Fortune 50 leader in media and technology, driving innovation to create entertainment and online experiences. The company is recognized as one of the '100 Best Companies to Work For' by Great Places to Work and a Top Company in the U.S. by LinkedIn. Comcast NBCUniversal is at the forefront of change, bringing cutting-edge products and services to millions of customers daily. They are the largest 1Gig network in America and are committed to customer satisfaction, continuous improvement, and a great experience for both employees and customers. The role involves passionately representing products and services, educating customers, achieving sales and customer experience goals, and performing operational tasks.

Requirements

• High School Diploma / GED (Required)
• 2-5 Years Relevant Work Experience
• Communication skills
• Critical Thinking Problem Solving skills
• Customer-Focused approach
• Persuasion skills
• Professional Integrity
• Resilience
• Self Motivation
• Teamwork skills
• Technical Knowledge
• Workplace Organization skills
• Ability to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• Ability to work in alternate stores outside of home base store.
• Regular, consistent and punctual attendance.
• Ability to carry and lift up to 25 pound boxes.
• Ability to stand and move about the store constantly.

Responsibilities

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
• Provides product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer-first approach with all customer interactions.
• Listens and evaluates customer needs and provides appropriate solutions.
• Achieves sales and customer experience goals and objectives.
• Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.
• Performs operational and administrative tasks.
• Partners with customer care to resolve customer issues, as appropriate.
• Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Complies with all company and retail operational policies and procedures.
• Completes training requirements and actively engage in team huddles and learning.
• Knows and understands sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed.
• May be asked to work in alternate stores outside of home base store.
• Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Best-in-class Benefits to eligible employees.
• Benefits connect you to the support you need when it matters most, and should help you care for those who matter most.
• Array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED