Xfinity Retail Sales Consultant (N. Charleston)

Comcast•North Charleston, SC

1d•Onsite

About The Position

Comcast is a Fortune 40 industry leader in media and technology, driving innovation to create the world's best entertainment and online experiences. The company values teamwork, revolutionizing industries, and leading the future in media and technology. As an Xfinity Retail Sales Consultant, you will be a key part of this mission, engaging customers with enthusiasm, demonstrating product features, and providing outstanding customer service. The role involves meeting sales targets, assisting customers with account statements and bill payments, answering questions about services, and acting as a brand ambassador for Comcast/Xfinity products. You will need to have an expert-level understanding and passion for technology, especially Comcast's offerings, and maintain detailed sales product knowledge. The company fosters a fun and competitive environment, aiming to connect products and services to customers' everyday lifestyles. Comcast offers on-the-job training, comprehensive benefits, and unlimited salary potential with uncapped commissions, providing a career path with growth opportunities.

Requirements

High School Diploma or equivalent
Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
2-5 Years Relevant Work Experience

Responsibilities

Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
Providing outstanding customer service with all customer interactions.
Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Contributing to a fun and competitive environment!
Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors, and our communities.