WW E-Commerce Personalization Strategist

Apple • Cupertino, CA

5h

About The Position

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. As the Personalization Experience Strategist, you will lead short- and long-term strategic initiatives at unprecedented scale, that help us realize the Apple Store Online’s overall vision. You’ll be responsible for driving our WW recommendations programs forward, ensuring we increasingly tailor our shopping experience to each individual’s unique profile and needs, while maintaining our core privacy values. As part of our Digital Experience Innovation team you’ll identify top customer and business priorities and then develop strategies to innovate, elevate, and expand our global online store, as we aim to create best-in-class experiences that set the bar in e-commerce. You will lead one of our most significant strategic focus areas, significantly expanding our personalization programs, in order to drive commercial growth and customer satisfaction. You’ll aim to surprise and delight our shoppers, instill greater decision support, streamline customers’ end-to-end journey, by making our online experiences feel more relevant, contextual, and seamless. You’ll play a pivot role in shaping the future of the Apple Store Online by immersing yourself in the global customer experience, analyzing quantitative and qualitative insights, anticipating future tech and consumer trends, and ideating innovative solutions.

Requirements

• 5 or more years of full time work experience, with at least 3 years in a strategic e-commerce, personalization, and/or customer experience role
• A track record of driving significant strategic innovation that successfully addresses clear business objectives and/or drive impactful results
• Demonstrated analytical, measurement, or reporting experience, including, but not limited to uncovering insights and root causes to identify clear takeaways and make data-driven decisions
• Bachelors degree or equivalent industry experience

Nice To Haves

• Prior experience working on intelligently powered consumer personalization and AI initiatives at scale
• Expertise, deep knowledge of, and passion for the global retail and/or B2C e-commerce industry - including, but not limited to, familiarity with future shopping and consumer behavior trends
• Curiosity to question the status quo, simplify complexity, and think outside the box in order to push insightful research, creative ideation, and accelerated ways of working
• Ability to simultaneously both operate strategically and tactically, proactively problem solving amidst ambiguity and sweating the details, while not losing sight of the big picture
• Strong history of being resourceful and ultra-collaborative with cross functional and global teams, including leading through influence across all levels of an organization and flexibly adapting to feedback
• Hands on experience with a variety of business analytics tools (e.g. Adobe Analytics, Tableau, and advanced Excel), building thorough business cases, and presenting exceptional stories (with advanced Keynote or PowerPoint proficiency)
• Demonstrates Apple’s values of inclusion and diversity in daily activities, helping create an environment by respecting differences and having a curiosity to learn

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees