Wound Care Customer Service Manager (PMR Acquisition)

Rotech Healthcare Inc.•Roy, UT

3d•Remote

About The Position

We are seeking a dedicated Wound Care Customer Service Manager to join our team. In this position, you are responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers. Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Monday – Friday

Requirements

High school diploma or GED equivalent, required
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Background check (company-wide)
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Nice To Haves

Experience in medical field and administrative record management, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience with medical equipment, preferred
Medical terminology, preferred
One year of related work experience, preferred
Strong customer service in centralized contact center background, preferred
Supervisory experience

Responsibilities

Assists in resolving patient equipment problems
Assists in securing necessary billing documents and annual oxygen orders on a regular basis
Conducts quality control checks on subordinate paperwork
Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
Ensures courteous and efficient service is provided to patients and referrals
Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas
Maintains ongoing log of referrals and discharges
Monitors held item for additional information and review
Participates in Performance Improvement program to meet company and JCAHO standards
Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
Reviews paperwork for completion and accuracy as it pertains to policy
Troubleshoots problems regarding orders, supplies, and insurance billing
Works cooperatively with physicians, patients, office staff, and other personnel
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations