World Spaces Manager

Tools for Humanity • San Francisco, CA

39d

About The Position

We’re looking for a World Space Manager to bring our flagship locations to life - combining operational excellence with community engagement. You’ll own the full performance of your flagship: from daily operations, staffing, and vendor management to running events and driving foot traffic. You’ll play a key role in making World tangible and trusted in your market- ensuring every visitor leaves with a premium, human-centered experience.

Requirements

• Strong background in operations, hospitality, retail, or experiential marketing, with proven ability to manage teams and deliver outstanding customer experiences.
• Experience leading events or activations that attract and engage diverse audiences.
• A data-driven mindset. You enjoy tracking performance, identifying opportunities, and turning insights into action.
• Exceptional communication and collaboration skills to work across local and global teams.
• A bias for action: you thrive in fast-paced, hands-on environments and take ownership from concept to delivery.
• Experience working in the start-up industry and comfort navigating evolving priorities with agility and initiative.

Responsibilities

• Lead the end-to-end operations of one or more flagship World Spaces, ensuring smooth daily execution and adherence to Project Magnet standards.
• Recruit, train, and motivate staff to deliver world-class visitor experiences aligned with NPS and CSAT targets.
• Develop and maintain a recurring events calendar, hosting impactful experiences that engage local communities and attract new visitors.
• Execute local demand generation initiatives - partnerships, activations, and outreach campaigns - to increase foot traffic and awareness.
• Manage local vendors and budgets, maintaining cost efficiency while meeting KPIs for CAC, Cost per Visit, and Cost per Verification.
• Collaborate closely with Market Ops, Marketing, and the World Spaces central team to share insights, test new ideas, and continuously improve Playbooks and SOPs.

Benefits

• TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees