World Spaces Lead, Miami

Tools For Humanity•Miami, FL

13d•Remote

About The Position

World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. We're looking for a World Space Manager to operate one of our World Spaces—an experience center where anyone can physically engage with the World ecosystem. These centers have the mission to educate visitors, build grassroots trust, and drive adoption by offering in-person support, product demos, events, and verifications. As a World Space Manager, you'll own the end-to-end operation of your space, delivering exceptional experiences and building long-term community engagement by leading a team of experts.

Requirements

4+ years in operations, premium hospitality, retail, or event management—preferably in a customer-facing, premium environment.
Strong people leadership skills with experience hiring and managing diverse teams.
Comfortable working in dynamic environments with a high degree of autonomy.
Tech-savvy and capable of becoming an expert in the Worldcoin/World App ecosystem.
Passion for community building and advancing digital access/inclusion.

Nice To Haves

Experience with decentralized tech, Web3, or identity verification systems.
Multilingual and comfortable working across cultures.
Experience with start-up companies

Responsibilities

Own day-to-day operations of your World Space, ensuring smooth functioning and adherence to local nuances and TFH compliance standards.
Coordinate logistics, security, and facility maintenance in partnership with internal and external vendors.
Guarantee a perfect visitor experience , minimizing friction and wait times
Hire, onboard, and manage a team of World Space Experts.
Foster a high-performing, guest-first culture through training, coaching, and leadership.
Lead your team to meet targets in CSAT, mystery shopper scores, audit outcomes, and verification volume.
Translate foot traffic into advocacy by turning curious passersby into informed World advocates
Design and host in-personeducational events, and community activities and group visits
Act as the local face of the World protocol
Track and report on key KPIs: footfall, verifications, CSAT, Mystery Shopper and Store audit metrics