Workspace Renewal and Expansion Specialist, Public Sector

Google•Reston, VA

18h•$99,000 - $144,000

About The Position

The Google Cloud Platform team helps customers transform and build what's next for their business, all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping the customers, developers, small and large businesses, educational institutions and government agencies see the benefits of the technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of the customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will be responsible for the success and growth of our current Google Workspace customer base. You will be responsible for the adoption of the business-relevant and pure-cloud solutions. You will positively impact business metrics, including customer keeping, business growth attainment, and customer reference-ability through excellent customer relationship management, knowledge, teamwork, and programmatic engagement. You will be a highly driven business professional who is prepared to support the customers, operate in a highly entrepreneurial environment, and be comfortable navigating ambiguity. You will be a leader for Google’s innovation in the cloud space and you will leverage this knowledge of the offerings to become a trusted advisor to public sector and education customers. Google Public Sector [https://about.google/intl/ALL_us/public-sector/#:~:text=We're%20committed%20to%20advancing,%2C%20research%2C%20and%20edtech%20companies.] brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Requirements

Bachelor's degree in a Technical, or Engineering field, or equivalent practical experience.
7 years of experience in sales, promoting collaboration, or SaaS-based solutions.
Experience working in the public sector space.
Experience in client sales or management.
Experience building relationships and operating in a cross-functional environment.

Nice To Haves

Experience securing and growing customer bases, carrying and exceeding strategic business goals in a sales role.
Experience building and maintaining long-term executive relationships, ensuring customer success, adoption and expansion.
Experience prioritizing, planning, and organizing solution-based sales activity within complex business cycles.
Experience working cross-functionally, including account teams, technical leads, procurement, and legal, to inventory software estate, build business cases for transformation and implementation plans, and close large, complex agreements.
Ability to understand Google Workspace applications (Gmail, Google Drive, Meet, Gemini+) and in training and educating customers in a pre-sales role.

Responsibilities

Drive sustainable business growth by securing high holding rates and reducing churn, and leverage a foundational risk model.
Emphasize the value of the Workspace platform to justify price increases and realize value in customer investments.
Collaborate with expansion peers, leadership, and channel partners to identify and capture growth opportunities across the entire customer lifecycle, including mid-term contract expansions and public sector accounts.
Serve as a subject matter (SME) expert by exploring complex business and technical requirements, utilizing customer profiles and adoption trends to take high-impact actions at the most opportune stages of the customer journey.
Lead an Account Management team focused on C-suite engagements, achieve and forecast quarterly goals while developing scalable territory strategies that maximize business results and market presence.